Hotel Receptionist at Efezi Southsea Nigeria Limited

Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist 

Location: Ota, Ogun

Job Summary

• The Hotel Receptionist serves as the first point of contact for guests and is responsible for providing a warm welcome, handling reservations, managing guest check-ins and check-outs, and ensuring excellent customer service throughout the guest's stay.

Key Responsibilities

• Welcome and attend to guests in a professional and courteous manner.
• Handle guest check-ins and check-outs efficiently.
• Receive and process room reservations and bookings.
• Answer telephone calls and respond to guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly or escalate when necessary.
• Maintain accurate guest records and reservation details.
• Process payments, issue receipts, and balance daily transactions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Monitor room availability and update booking systems.
• Prepare daily reports and maintain front office records.

Qualifications and Experience

• Minimum of OND, HND, or Bachelor's Degree in any relevant field.
• Previous experience in a hotel reception or customer service role is an added advantage.
• Knowledge of hotel reservation systems and front office operations is preferred.
• Good command of English language; additional languages are an advantage.

Required Skills and Competencies:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Good telephone etiquette and professional appearance.
• Ability to multitask and work under pressure.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Problem-solving and conflict-resolution abilities.
• Basic accounting and cash-handling skills.
• Computer proficiency, including Microsoft Office and hotel management software.
• Ability to work flexible shifts, including weekends and holidays.

Application Closing Date
17th June, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.