Customer Service Representative at Gbyte Place Management Services

Gbyte Place Management Services is a growing outsourcing and professional services firm based in Lagos, Nigeria, providing reliable customer service, project support, and operational excellence for businesses.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact between our clients and their customers. The ideal candidate will handle inquiries, resolve issues efficiently, and deliver a consistently high-quality customer experience across multiple communication channels.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints calmly, professionally, and within defined service standards.
• Escalate complex issues appropriately while maintaining ownership until resolution.
• Document customer interactions clearly and accurately in CRM or support systems.
• Follow approved scripts, workflows, and client-specific guidelines.
• Meet or exceed daily, weekly, and monthly performance targets.
• Maintain a high level of professionalism and confidentiality at all times.
• Collaborate with internal teams to improve customer experience and service delivery.
• Adhere strictly to quality assurance, compliance, and data protection standards.

Requirements

• Minimum of Higher National Diploma (HND) in any discipline.
• Must have completed NYSC.
• Minimum of three (3) years' customer service experience.
• Previous experience supporting international clients (US/UK) will be an added advantage.
• Excellent spoken and written English communication skills.
• Strong active listening, empathy, and problem-solving abilities.
• Ability to remain calm, professional, and solution-oriented.
• Clear articulation and confident communication skills.
• Proficiency in basic computer applications and ability to learn new systems quickly.
• Strong attention to detail and documentation accuracy.
• Ability to work assigned shifts, including international time zones where required.

Application Closing Date
22nd June, 2026.

How to Apply
Interested and qualified candidates should submit their CV to: hr@gbyteplace.com using "Customer Service Representative Application" as the subject of the email.

Note

• Qualified candidates of all genders are encouraged to apply.
• As part of our workforce planning objectives, applications from qualified male candidates are particularly welcomed.