Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
We are recruiting to fill the position below:
Job Title: Customer Lifecycle Manager, Solar Inverter
Location: Lagos, Nigeria.
Employment Type: Permanent - Full Time
Workplace type: Hybrid
Area Coverage: Working across Global Market.
Department: EasyBuy Program Management
About the Role
- This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets.
- This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.
What you would be expected to do
Customer Journey Ownership:
- Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
- Identify and eliminate friction points across the journey
- Define and enforce global CX standards across markets.
Funnel & Experience Optimisation:
- Define and track key funnel metrics:
- Conversion rates
- Activation rate
- On-time payment rate (OTPR)
- Standardise customer experience processes across regions
- Drive continuous improvements in:
- Sales-to-installation timelines
- Activation speed
- Customer onboarding
Customer Health & Retention:
- Own portfolio health metrics:
- OTPR
- Default rate
- Current paying customers
- Design interventions to:
- Improve payment behaviour
- Reduce churn and defaults
- Leverage telemetry and customer data for proactive issue resolution.
Requirements
You might be a strong candidate if you:
- Have Minimum of 6 years’ experience in engaging customers managing.
- Experience in product management, CX, or operations.
- Good understanding of Solar inverters systems is an added advantage.
- Ability to work cross-functionally and collaborate with different stake holders.
- Data-driven mindset with hands on experience with data.
- Good Interpersonal skills.
- Experience in energy, fintech, or subscription/financing models (preferred).
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/910788/customer-lifecycle-manager-solar-inverter-at-sun-k.html