Customer Lifecycle Manager, Solar Inverter at Sun King (Formerly Greenlight Planet)

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

We are recruiting to fill the position below:

Job Title: Customer Lifecycle Manager, Solar Inverter

Location: Lagos, Nigeria.
Employment Type: Permanent - Full Time
Workplace type: Hybrid
Area Coverage: Working across Global Market.
Department: EasyBuy Program Management

About the Role

• This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets.
• This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.

What you would be expected to do
Customer Journey Ownership:

• Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
• Identify and eliminate friction points across the journey
• Define and enforce global CX standards across markets.

Funnel & Experience Optimisation:

• Define and track key funnel metrics:
  • Conversion rates
  • Activation rate
  • On-time payment rate (OTPR)
• Standardise customer experience processes across regions
• Drive continuous improvements in:
  • Sales-to-installation timelines
  • Activation speed
  • Customer onboarding

Customer Health & Retention:

• Own portfolio health metrics:
  • OTPR
  • Default rate
  • Current paying customers
• Design interventions to:
  • Improve payment behaviour
  • Reduce churn and defaults
• Leverage telemetry and customer data for proactive issue resolution.

Requirements
You might be a strong candidate if you:

• Have Minimum of 6 years’ experience in engaging customers managing. 
• Experience in product management, CX, or operations.
• Good understanding of Solar inverters systems is an added advantage.
• Ability to work cross-functionally and collaborate with different stake holders.
• Data-driven mindset with hands on experience with data.
• Good Interpersonal skills.
• Experience in energy, fintech, or subscription/financing models (preferred).

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online