Domfas International Leadership Academy (Domfas ILA) was founded with the primary goal of transforming learners into leaders – ensuring students develop critical thinking skills, creativity and a flexibility of mind that will benefit them for life. As a true international private school, Domfas leverages a blend of American curriculum and the best of African curriculum to provide students with a unique and well-rounded educational experience.
We are recruiting to fill the position below:
Job Title: Front Desk / Reception Officer
Location: Ekiti
Job type: Full time
Position Summary
- The DAPS Front Desk / Reception Officer is responsible for managing the school’s front office operations and serving as the first point of contact for students, parents, visitors, staff, and external stakeholders.
- The Officer ensures a welcoming, professional, and efficient reception environment while handling inquiries, communication, and basic administrative support services.
- The role is critical in shaping the first impression of the institution and ensuring smooth flow of information and communication within the school.
- The Reception Officer supports daily administrative operations, maintains front office records, and contributes to a positive and organized school environment aligned with the mission of academic excellence and student success.
Key Responsibilities
Front Desk and Reception Management:
- Manage the school reception area and ensure a professional and welcoming environment.
- Receive and attend to students, parents, visitors, and staff courteously and efficiently.
- Answer, screen, and direct incoming phone calls appropriately.
- Respond to general inquiries and provide accurate information about school programs and services.
- Manage visitor logbooks and ensure proper registration of all guests.
- Maintain orderliness and professionalism at the front desk at all times.
Communication and Information Handling:
- Receive, sort, and distribute incoming mail, documents, and messages.
- Relay important information promptly to relevant departments and personnel.
- Provide timely responses to inquiries via phone, email, or in-person interactions.
- Assist in preparing and sending basic communications such as notices and reminders.
- Maintain confidentiality of sensitive school information.
Student and Parent Support Services:
- Assist students with general inquiries, directions, and administrative needs.
- Attend to parents regarding appointments, meetings, and school-related matters.
- Direct parents and students to appropriate departments or personnel.
- Support the Admissions and Student Services team with walk-in inquiries.
- Provide a friendly and supportive interface between the school and its community.
Administrative Support:
- Provide clerical and administrative assistance to the Administrative Officer and school management.
- Assist with filing, photocopying, scanning, and document management.
- Maintain organized records and front office documentation.
- Support scheduling of appointments, meetings, and school activities.
- Assist in preparing basic reports, letters, and correspondence as required.
Visitor Management and Security Coordination:
- Monitor and control access to the school premises.
- Ensure all visitors are properly signed in and issued visitor identification.
- Notify relevant staff members of visitor arrivals.
- Support school security procedures and safety protocols.
- Report suspicious activity or security concerns to appropriate authorities.
Records and Documentation Management:
- Maintain accurate visitor logs and front desk records.
- Update contact lists and communication directories.
- Assist in maintaining student and staff attendance records where required.
- Ensure proper filing and retrieval of front office documents.
- Support data entry tasks for administrative systems.
School Events and Logistics Support:
- Assist in the coordination of school events, meetings, and activities.
- Support registration and guest management during events.
- Provide logistical assistance during school functions, orientations, and open days.
- Help ensure smooth execution of school programs requiring front desk support.
Customer Service and Relationship Management:
- Provide excellent customer service to all stakeholders.
- Handle complaints and inquiries professionally and escalate issues when necessary.
- Promote a positive image of the school through courteous interactions.
- Support efforts to improve stakeholder satisfaction and engagement.
Compliance and Administrative Duties:
- Adhere to school policies, procedures, and confidentiality standards.
- Maintain professional conduct at all times.
- Ensure proper handling of school information and resources.
- Participate in staff meetings and training sessions when required.
- Perform additional duties assigned by school leadership.
Requirements
Educational Qualification:
Applicants must possess any of the following qualifications:
- Bachelor's Degree or Higher National Diploma (HND) in Office Administration, Business Administration, Public Administration, Mass Communication, Secretarial Studies, Hospitality Management, or a related field from a recognized institution.
- Diploma or certification in Office Technology and Management or Customer Service is an added advantage.
- Professional certifications in customer service, office administration, or communication are desirable.
Experience:
- Must have 1–3 years experience in front desk, reception, customer service, office administration, or related roles.
- Experience working in a school, educational institution, training center, or corporate office is an advantage.
- Experience handling telephone systems, visitors, and administrative support tasks.
- Familiarity with office equipment and basic administrative software.
Required Skills and Competencies:
Communication and Customer Service:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Ability to interact politely and professionally with diverse stakeholders.
Organization and Administration:
- Strong organizational and multitasking skills.
- Ability to manage reception duties efficiently under pressure.
- Good record-keeping and documentation skills.
Technology:
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to use email systems, phone systems, and basic office equipment.
- Familiarity with digital communication tools is an advantage.
Professionalism:
- High level of integrity and confidentiality.
- Positive attitude and professional demeanor.
- Ability to remain calm and composed in challenging situations.
Personal Attributes:
- Friendly, approachable, and welcoming personality.
- Strong sense of responsibility and reliability.
- Excellent attention to detail.
- Punctual and well-organized.
- Team-oriented and cooperative attitude.
- Commitment to representing the school positively at all times.