Front Desk / Reception Officer at Domfas International Leadership Academy (Domfas ILA)

Domfas International Leadership Academy (Domfas ILA) was founded with the primary goal of transforming learners into leaders – ensuring students develop critical thinking skills, creativity and a flexibility of mind that will benefit them for life. As a true international private school, Domfas leverages a blend of American curriculum and the best of African curriculum to provide students with a unique and well-rounded educational experience.

We are recruiting to fill the position below:

Job Title: Front Desk / Reception Officer

Location: Ekiti
Job type: Full time

Position Summary

• The DAPS Front Desk / Reception Officer is responsible for managing the school’s front office operations and serving as the first point of contact for students, parents, visitors, staff, and external stakeholders.
• The Officer ensures a welcoming, professional, and efficient reception environment while handling inquiries, communication, and basic administrative support services.
• The role is critical in shaping the first impression of the institution and ensuring smooth flow of information and communication within the school.
• The Reception Officer supports daily administrative operations, maintains front office records, and contributes to a positive and organized school environment aligned with the mission of academic excellence and student success.

Key Responsibilities
Front Desk and Reception Management:

• Manage the school reception area and ensure a professional and welcoming environment.
• Receive and attend to students, parents, visitors, and staff courteously and efficiently.
• Answer, screen, and direct incoming phone calls appropriately.
• Respond to general inquiries and provide accurate information about school programs and services.
• Manage visitor logbooks and ensure proper registration of all guests.
• Maintain orderliness and professionalism at the front desk at all times.

Communication and Information Handling:

• Receive, sort, and distribute incoming mail, documents, and messages.
• Relay important information promptly to relevant departments and personnel.
• Provide timely responses to inquiries via phone, email, or in-person interactions.
• Assist in preparing and sending basic communications such as notices and reminders.
• Maintain confidentiality of sensitive school information.

Student and Parent Support Services:

• Assist students with general inquiries, directions, and administrative needs.
• Attend to parents regarding appointments, meetings, and school-related matters.
• Direct parents and students to appropriate departments or personnel.
• Support the Admissions and Student Services team with walk-in inquiries.
• Provide a friendly and supportive interface between the school and its community.

Administrative Support:

• Provide clerical and administrative assistance to the Administrative Officer and school management.
• Assist with filing, photocopying, scanning, and document management.
• Maintain organized records and front office documentation.
• Support scheduling of appointments, meetings, and school activities.
• Assist in preparing basic reports, letters, and correspondence as required.

Visitor Management and Security Coordination:

• Monitor and control access to the school premises.
• Ensure all visitors are properly signed in and issued visitor identification.
• Notify relevant staff members of visitor arrivals.
• Support school security procedures and safety protocols.
• Report suspicious activity or security concerns to appropriate authorities.

Records and Documentation Management:

• Maintain accurate visitor logs and front desk records.
• Update contact lists and communication directories.
• Assist in maintaining student and staff attendance records where required.
• Ensure proper filing and retrieval of front office documents.
• Support data entry tasks for administrative systems.

School Events and Logistics Support:

• Assist in the coordination of school events, meetings, and activities.
• Support registration and guest management during events.
• Provide logistical assistance during school functions, orientations, and open days.
• Help ensure smooth execution of school programs requiring front desk support.

Customer Service and Relationship Management:

• Provide excellent customer service to all stakeholders.
• Handle complaints and inquiries professionally and escalate issues when necessary.
• Promote a positive image of the school through courteous interactions.
• Support efforts to improve stakeholder satisfaction and engagement.

Compliance and Administrative Duties:

• Adhere to school policies, procedures, and confidentiality standards.
• Maintain professional conduct at all times.
• Ensure proper handling of school information and resources.
• Participate in staff meetings and training sessions when required.
• Perform additional duties assigned by school leadership.

Requirements

Educational Qualification:
Applicants must possess any of the following qualifications:

• Bachelor's Degree or Higher National Diploma (HND) in Office Administration, Business Administration, Public Administration, Mass Communication, Secretarial Studies, Hospitality Management, or a related field from a recognized institution.
• Diploma or certification in Office Technology and Management or Customer Service is an added advantage.
• Professional certifications in customer service, office administration, or communication are desirable.

Experience:

• Must have 1–3 years experience in front desk, reception, customer service, office administration, or related roles.
• Experience working in a school, educational institution, training center, or corporate office is an advantage.
• Experience handling telephone systems, visitors, and administrative support tasks.
• Familiarity with office equipment and basic administrative software.

Required Skills and Competencies:
Communication and Customer Service:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to interact politely and professionally with diverse stakeholders.

Organization and Administration:

• Strong organizational and multitasking skills.
• Ability to manage reception duties efficiently under pressure.
• Good record-keeping and documentation skills.

Technology:

• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to use email systems, phone systems, and basic office equipment.
• Familiarity with digital communication tools is an advantage.

Professionalism:

• High level of integrity and confidentiality.
• Positive attitude and professional demeanor.
• Ability to remain calm and composed in challenging situations.

Personal Attributes:

• Friendly, approachable, and welcoming personality.
• Strong sense of responsibility and reliability.
• Excellent attention to detail.
• Punctual and well-organized.
• Team-oriented and cooperative attitude.
• Commitment to representing the school positively at all times.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send CV and Application to: HR@Domfas.com or Info@domfas.com using the Job Title as the subject of the email.