Domfas International Leadership Academy (Domfas ILA) was founded with the primary goal of transforming learners into leaders – ensuring students develop critical thinking skills, creativity and a flexibility of mind that will benefit them for life. As a true international private school, Domfas leverages a blend of American curriculum and the best of African curriculum to provide students with a unique and well-rounded educational experience.
We are recruiting to fill the position below:
Job Title: ICT Support Technician
Location: Ekiti
Job type: Full time
Position Summary
- The DAPS ICT Support Technician is responsible for providing day-to-day technical support for the school’s ICT infrastructure, devices, networks, and digital learning systems.
- The role ensures that all hardware, software, and connectivity systems function efficiently to support teaching, learning, administration, and e-learning activities.
- The Technician plays a key role in maintaining system uptime, troubleshooting technical issues, supporting staff and students with ICT needs, and ensuring the smooth operation of all technology-driven educational services within Domfas Advanced Preparatory School (DAPS).
Key Responsibilities
Technical Support and Troubleshooting:
- Provide first-line technical support to students, teachers, and administrative staff.
- Diagnose and resolve hardware, software, and network-related issues.
- Respond promptly to ICT support requests and service tickets.
- Install, configure, and maintain computer systems and peripherals.
- Ensure minimal disruption to academic and administrative activities due to technical issues.
- Escalate complex technical problems to the ICT and E-Learning Officer when necessary.
Hardware and Software Maintenance:
- Install, upgrade, and maintain computers, printers, projectors, and other ICT equipment.
- Perform routine maintenance and preventive servicing of ICT devices.
- Ensure all software applications are properly installed, updated, and licensed.
- Maintain records of ICT equipment usage and condition.
- Assist in managing inventory of ICT assets and supplies.
- Recommend repairs, replacements, or upgrades where necessary.
Network and Connectivity Support:
- Support the setup and maintenance of school network systems.
- Monitor internet connectivity and troubleshoot network issues.
- Assist in configuring routers, switches, and wireless access points.
- Ensure stable and secure network access across classrooms and offices.
- Support LAN/Wi-Fi connectivity for e-learning activities.
E-Learning and Classroom Technology Support:
- Provide technical assistance during online classes, webinars, and virtual sessions.
- Set up projectors, smart boards, and audio-visual equipment for teaching.
- Support Learning Management System (LMS) access and usage.
- Assist teachers in using digital tools and educational technology platforms.
- Ensure smooth operation of ICT tools during examinations and assessments.
System Setup and User Support:
- Create and manage user accounts for staff and students as required.
- Assist users with password resets and system access issues.
- Provide basic training on ICT tools and applications.
- Support onboarding of new staff with ICT setup and orientation.
- Maintain user support logs and documentation.
Cybersecurity and Data Protection Support:
- Implement basic security measures to protect ICT systems.
- Install and update antivirus and security software.
- Monitor systems for potential security threats or misuse.
- Support data backup procedures and recovery processes.
- Promote safe and responsible use of ICT resources among users.
ICT Inventory and Asset Management:
- Maintain accurate records of ICT equipment and accessories.
- Label, track, and monitor all ICT assets.
- Assist in periodic inventory audits and asset verification.
- Report damaged, missing, or malfunctioning equipment.
- Support procurement processes for ICT resources.
Support for School Events and Operations:
- Provide ICT support during school events, examinations, and programs.
- Set up audio-visual equipment for presentations and ceremonies.
- Assist with live streaming or recording of school activities where required.
- Ensure ICT readiness for academic and administrative events.
Documentation and Reporting:
- Maintain records of technical issues, repairs, and resolutions.
- Prepare periodic ICT support reports.
- Document system configurations, installations, and updates.
- Maintain user manuals and basic troubleshooting guides.
- Support reporting on ICT system performance.
Compliance and Administrative Duties:
- Adhere to ICT policies, procedures, and school regulations.
- Ensure proper handling and confidentiality of school data.
- Maintain professional conduct in all technical operations.
- Participate in staff meetings and training sessions.
- Perform additional duties assigned by ICT and E-Learning Officer or school leadership.
Requirements
Educational Qualification:
Applicants must possess any of the following qualifications:
- National Diploma (ND) or Higher National Diploma (HND) in Computer Science, Information Technology, Electrical/Electronic Engineering, Computer Engineering, Information Systems, or a related field.
- Bachelor's Degree in Computer Science, Information Technology, or a related discipline is an added advantage.
- Professional certifications such as CompTIA A+, Network+, Cisco CCNA, Microsoft certifications, or equivalent are highly desirable.
Experience:
- Must have 1–3 years experience in ICT support, technical services, or IT administration.
- Experience working in a school, educational institution, or similar environment is an advantage.
- Experience supporting computer networks, hardware maintenance, and software troubleshooting.
- Experience with e-learning platforms and classroom technology support is beneficial.
Required Skills and Competencies:
Technical Skills:
- Strong knowledge of computer hardware and software systems.
- Ability to troubleshoot technical and network issues.
- Understanding of basic networking and internet systems.
- Familiarity with operating systems and common applications.
ICT Support and Service Delivery:
- Strong problem-solving and analytical skills.
- Ability to provide timely and effective technical support.
- Experience supporting educational technology systems.
Communication:
- Good verbal and written communication skills.
- Ability to explain technical issues in simple terms.
- Strong interpersonal skills when supporting users.
Organization and Administration:
- Ability to manage multiple technical tasks simultaneously.
- Strong attention to detail and documentation skills.
- Ability to maintain accurate ICT records and logs.
Personal Attributes:
- Strong interest in technology and continuous learning.
- Patience and customer-service mindset.
- High level of integrity and responsibility.
- Proactive and solution-oriented attitude.
- Ability to work under pressure and respond quickly to issues.
- Team-oriented and supportive personality.