ICT Support Technician at Domfas International Leadership Academy (Domfas ILA)

Domfas International Leadership Academy (Domfas ILA) was founded with the primary goal of transforming learners into leaders – ensuring students develop critical thinking skills, creativity and a flexibility of mind that will benefit them for life. As a true international private school, Domfas leverages a blend of American curriculum and the best of African curriculum to provide students with a unique and well-rounded educational experience.

We are recruiting to fill the position below:

Job Title: ICT Support Technician

Location: Ekiti
Job type: Full time

Position Summary

• The DAPS ICT Support Technician is responsible for providing day-to-day technical support for the school’s ICT infrastructure, devices, networks, and digital learning systems.
• The role ensures that all hardware, software, and connectivity systems function efficiently to support teaching, learning, administration, and e-learning activities.
• The Technician plays a key role in maintaining system uptime, troubleshooting technical issues, supporting staff and students with ICT needs, and ensuring the smooth operation of all technology-driven educational services within Domfas Advanced Preparatory School (DAPS).

Key Responsibilities
Technical Support and Troubleshooting:

• Provide first-line technical support to students, teachers, and administrative staff.
• Diagnose and resolve hardware, software, and network-related issues.
• Respond promptly to ICT support requests and service tickets.
• Install, configure, and maintain computer systems and peripherals.
• Ensure minimal disruption to academic and administrative activities due to technical issues.
• Escalate complex technical problems to the ICT and E-Learning Officer when necessary.

Hardware and Software Maintenance:

• Install, upgrade, and maintain computers, printers, projectors, and other ICT equipment.
• Perform routine maintenance and preventive servicing of ICT devices.
• Ensure all software applications are properly installed, updated, and licensed.
• Maintain records of ICT equipment usage and condition.
• Assist in managing inventory of ICT assets and supplies.
• Recommend repairs, replacements, or upgrades where necessary.

Network and Connectivity Support:

• Support the setup and maintenance of school network systems.
• Monitor internet connectivity and troubleshoot network issues.
• Assist in configuring routers, switches, and wireless access points.
• Ensure stable and secure network access across classrooms and offices.
• Support LAN/Wi-Fi connectivity for e-learning activities.

E-Learning and Classroom Technology Support:

• Provide technical assistance during online classes, webinars, and virtual sessions.
• Set up projectors, smart boards, and audio-visual equipment for teaching.
• Support Learning Management System (LMS) access and usage.
• Assist teachers in using digital tools and educational technology platforms.
• Ensure smooth operation of ICT tools during examinations and assessments.

System Setup and User Support:

• Create and manage user accounts for staff and students as required.
• Assist users with password resets and system access issues.
• Provide basic training on ICT tools and applications.
• Support onboarding of new staff with ICT setup and orientation.
• Maintain user support logs and documentation.

Cybersecurity and Data Protection Support:

• Implement basic security measures to protect ICT systems.
• Install and update antivirus and security software.
• Monitor systems for potential security threats or misuse.
• Support data backup procedures and recovery processes.
• Promote safe and responsible use of ICT resources among users.

ICT Inventory and Asset Management:

• Maintain accurate records of ICT equipment and accessories.
• Label, track, and monitor all ICT assets.
• Assist in periodic inventory audits and asset verification.
• Report damaged, missing, or malfunctioning equipment.
• Support procurement processes for ICT resources.

Support for School Events and Operations:

• Provide ICT support during school events, examinations, and programs.
• Set up audio-visual equipment for presentations and ceremonies.
• Assist with live streaming or recording of school activities where required.
• Ensure ICT readiness for academic and administrative events.

Documentation and Reporting:

• Maintain records of technical issues, repairs, and resolutions.
• Prepare periodic ICT support reports.
• Document system configurations, installations, and updates.
• Maintain user manuals and basic troubleshooting guides.
• Support reporting on ICT system performance.

Compliance and Administrative Duties:

• Adhere to ICT policies, procedures, and school regulations.
• Ensure proper handling and confidentiality of school data.
• Maintain professional conduct in all technical operations.
• Participate in staff meetings and training sessions.
• Perform additional duties assigned by ICT and E-Learning Officer or school leadership.

Requirements

Educational Qualification:
Applicants must possess any of the following qualifications:

• National Diploma (ND) or Higher National Diploma (HND) in Computer Science, Information Technology, Electrical/Electronic Engineering, Computer Engineering, Information Systems, or a related field.
• Bachelor's Degree in Computer Science, Information Technology, or a related discipline is an added advantage.
• Professional certifications such as CompTIA A+, Network+, Cisco CCNA, Microsoft certifications, or equivalent are highly desirable.

Experience:

• Must have 1–3 years experience in ICT support, technical services, or IT administration.
• Experience working in a school, educational institution, or similar environment is an advantage.
• Experience supporting computer networks, hardware maintenance, and software troubleshooting.
• Experience with e-learning platforms and classroom technology support is beneficial.

Required Skills and Competencies:
Technical Skills:

• Strong knowledge of computer hardware and software systems.
• Ability to troubleshoot technical and network issues.
• Understanding of basic networking and internet systems.
• Familiarity with operating systems and common applications.

ICT Support and Service Delivery:

• Strong problem-solving and analytical skills.
• Ability to provide timely and effective technical support.
• Experience supporting educational technology systems.

Communication:

• Good verbal and written communication skills.
• Ability to explain technical issues in simple terms.
• Strong interpersonal skills when supporting users.

Organization and Administration:

• Ability to manage multiple technical tasks simultaneously.
• Strong attention to detail and documentation skills.
• Ability to maintain accurate ICT records and logs.

Personal Attributes:

• Strong interest in technology and continuous learning.
• Patience and customer-service mindset.
• High level of integrity and responsibility.
• Proactive and solution-oriented attitude.
• Ability to work under pressure and respond quickly to issues.
• Team-oriented and supportive personality.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send CV and Application to: HR@Domfas.com or Info@domfas.com using the Job Title as the subject of the email.