DP World - We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,100 employees spanning 74 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We are recruiting to fill the position below:
Job Title: Manager, Key Accounts
Location: Lagos
Job Type: Full Time
Job Context
- DP World is seeking a proactive and customer-focused Manager: Key Account to manage and grow strategic customer relationships, enhance customer experience, and identify opportunities to increase revenue and profitability.
- The successful candidate will support the development and execution of account strategies, ensure client satisfaction, and contribute to the achievement of the Business Unit's commercial objectives.
Key Performance Areas (KPAs)
- Manage and grow existing key accounts to increase revenue and asset utilisation.
- Identify and develop new business opportunities within current customer portfolios.
- Build and maintain strong relationships with key stakeholders and customers.
- Support contract negotiations, rate reviews, and implementation of pricing strategies.
- Conduct regular account reviews and customer engagement meetings.
- Resolve customer issues and complaints to improve customer satisfaction and retention.
- Collaborate with internal teams to deliver effective logistics solutions.
- Monitor and report on key account performance metrics and business opportunities.
- Conduct customer satisfaction surveys and identify continuous improvement initiatives.
- Support the identification, reporting, and management of commercial risks.
- Assist with the implementation of client retention and growth strategies.
- Contribute to market intelligence gathering, competitor analysis, and customer profiling.
- Support Finance teams in improving accounts receivable and collection performance.
Qualifications Required
- Bachelor's degree in marketing, Business Management, Commerce, Supply Chain, Logistics, or a related field.
- Membership of a relevant professional body such as NIM, CILT, or NIMN will be advantageous.
Experience and Skills Required:
- Minimum of 3 years' post-graduate experience in Key Account Management, Customer Relationship Management, Sales, or Commercial Operations.
- Experience within logistics, supply chain, transportation, warehousing, or related industries.
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Sound negotiation and conflict management capabilities.
- Excellent relationship management and stakeholder engagement skills.
- Strong commercial acumen and market analysis capability.
- Ability to identify customer needs and develop value-added solutions.
- Proficiency in Microsoft Office and CRM systems.
- Excellent communication, presentation, and interpersonal skills.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/914911/manager-key-accounts-at-dp-world.html