Manager, Key Accounts at DP World

DP World - We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,100 employees spanning 74 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We are recruiting to fill the position below:

Job Title: Manager, Key Accounts

Location: Lagos
Job Type: Full Time

Job Context

• DP World is seeking a proactive and customer-focused Manager: Key Account to manage and grow strategic customer relationships, enhance customer experience, and identify opportunities to increase revenue and profitability.
• The successful candidate will support the development and execution of account strategies, ensure client satisfaction, and contribute to the achievement of the Business Unit's commercial objectives.

Key Performance Areas (KPAs)

• Manage and grow existing key accounts to increase revenue and asset utilisation.
• Identify and develop new business opportunities within current customer portfolios.
• Build and maintain strong relationships with key stakeholders and customers.
• Support contract negotiations, rate reviews, and implementation of pricing strategies.
• Conduct regular account reviews and customer engagement meetings.
• Resolve customer issues and complaints to improve customer satisfaction and retention.
• Collaborate with internal teams to deliver effective logistics solutions.
• Monitor and report on key account performance metrics and business opportunities.
• Conduct customer satisfaction surveys and identify continuous improvement initiatives.
• Support the identification, reporting, and management of commercial risks.
• Assist with the implementation of client retention and growth strategies.
• Contribute to market intelligence gathering, competitor analysis, and customer profiling.
• Support Finance teams in improving accounts receivable and collection performance.

Qualifications Required

• Bachelor's degree in marketing, Business Management, Commerce, Supply Chain, Logistics, or a related field.
• Membership of a relevant professional body such as NIM, CILT, or NIMN will be advantageous.

Experience and Skills Required:

• Minimum of 3 years' post-graduate experience in Key Account Management, Customer Relationship Management, Sales, or Commercial Operations.
• Experience within logistics, supply chain, transportation, warehousing, or related industries.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Sound negotiation and conflict management capabilities.
• Excellent relationship management and stakeholder engagement skills.
• Strong commercial acumen and market analysis capability.
• Ability to identify customer needs and develop value-added solutions.
• Proficiency in Microsoft Office and CRM systems.
• Excellent communication, presentation, and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online