Dispatch Rider at APEX Restaurant

Apex Restaurant is a fast food restaurant located in Wuse 2 Abuja.

We are recruiting to fill the position below:

Job Title: Dispatch Rider

Location: Abuja (FCT) 
Employment Type: Full-time
Department: Operations
Reports To: Dispatch Supervisor / Restaurant supervisor / Restaurant Manager

Job Summary

• The Dispatch Rider is responsible for ensuring the safe, timely, and accurate delivery of customer orders while providing exceptional customer service that reflects the Apex Restaurant brand.
• The role also includes maintaining the assigned motorcycle, adhering to all road safety regulations, and supporting the restaurant's delivery operations to achieve high customer satisfaction.

Key Responsibilities
Delivery Operations:

• Collect customer orders from the dispatch station after confirming accuracy with the dispatch coordinator.
• Ensure all food orders are securely packaged and handled to maintain food quality during transit.
• Deliver customer orders promptly within the expected delivery time.
• Follow the most efficient delivery routes while complying with traffic laws.
• Obtain proof of delivery through customer signatures, Pictures, or electronic confirmation where applicable.
• Return undelivered orders to the restaurant with a detailed explanation of the reason for non-delivery.

Customer Service:

• Represent Apex Restaurant professionally during every customer interaction.
• Greet customers courteously upon delivery.
• Verify customer identity and delivery details before handing over orders.
• Address customer concerns politely and escalate unresolved issues to the dispatch supervisor.
• Thank customers for choosing Apex Restaurant and encourage repeat patronage.

Order Handling:

• Verify:
  • Customer name
  • Delivery address
  • Contact number
  • Order number
  • Number of packages
  • Special delivery instructions.
• Ensure beverages remain upright and food packaging is intact during transport.
• Handle all customer orders with care to prevent spills, damage, or contamination.

Motorcycle Management:

• Conduct daily inspections of the assigned motorcycle before commencing deliveries.
• Check:
  • Fuel level
  • Tyre pressure
  • Brakes
  • Lights
  • Horn
  • Mirrors
  • Engine oil
• Report any faults or maintenance issues immediately.
• Keep the motorcycle clean and presentable at all times.

Safety Responsibilities:

• Wear the company-approved helmet and reflective safety gear during all deliveries.
• Obey all traffic laws and speed limits.
• Never ride under the influence of alcohol or prohibited substances.
• Avoid reckless driving or unsafe shortcuts.
• Prioritize personal safety and the safety of others at all times.

Cash & Payment Handling:
Where applicable:

• Collect cash payments accurately.
• Verify POS transaction confirmations before leaving the customer's location.
• Return all cash collections and receipts immediately after completing assigned deliveries.
• Maintain complete accountability for all funds handled.

Documentation & Reporting:

• Maintain accurate delivery logs.
• Report:
  • Delayed deliveries
  • Customer complaints
  • Vehicle breakdowns
  • Road accidents
  • Missing items
  • Incorrect addresses
• Submit end-of-shift delivery reports.

Team Collaboration:

• Work closely with:
  • Kitchen Team
  • Packaging Staff
  • Dispatch Coordinator
  • Customer Service Team
  • Restaurant Management
• Support operational efficiency during peak business periods.

Key Performance Indicators (KPIs)
The Dispatch Rider's performance will be evaluated based on:

• On-time delivery rate.
• Number of successful deliveries completed.
• Customer satisfaction ratings.
• Delivery accuracy.
• Vehicle maintenance compliance.
• Attendance and punctuality.
• Safety record.
• Professional conduct.
• Compliance with company procedures.

Qualifications

• Minimum of SSCE or equivalent.
• Valid Nigerian Rider's Licence.
• Good knowledge of Abuja road networks and surrounding areas.
• Minimum of one (1) year of dispatch or delivery experience is an added advantage.
• Ability to use smartphones and GPS navigation applications.
• Ability to read and understand delivery instructions.

Skills & Competencies:

• Excellent time management.
• Safe riding skills.
• Customer service orientation.
• Strong communication skills.
• Integrity and honesty.
• Problem-solving ability.
• Reliability and accountability.
• Attention to detail.
• Ability to work under pressure.
• Good physical fitness.

Work Schedule:

• Full-time, including weekends and public holidays.
• Shift-based schedule as determined by management.
• Overtime may be required during peak business periods.

Uniform & Appearance:
The Dispatch Rider must:

• Wear the approved Apex Restaurant uniform at all times.
• Wear a clean safety helmet and reflective vest.
• Maintain good personal hygiene and grooming.
• Ensure delivery bags and equipment remain clean and in good condition.

Code of Conduct:
The Dispatch Rider is expected to:

• Maintain confidentiality of customer information.
• Protect company property and assets.
• Refrain from smoking, eating, or consuming alcohol while on duty.
• Avoid carrying unauthorized passengers or personal goods on company deliveries.
• Uphold the reputation and values of Apex Restaurant in all interactions.

Works Closely With:

• Kitchen Team
• Packaging Team
• Cashiers
• Customer Service Officers
• Restaurant Floor Manager.

Application Closing Date
4th July, 2026.

How to Apply
Interested and qualified candidate should send their CV to: vestateshrcompliance@gmail.com using the Job Title as the subject of the mail.

Note: For more enquires text: 09116212381.