DP World - We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,100 employees spanning 74 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We are recruiting to fill the position below:
Job Title: Supervisor, Transport Operations
Location: Enugu
Job type: Full-time
Job Context
- We are seeking a highly motivated and experienced Supervisor – Transport Operations to oversee the efficient utilization and deployment of transport assets while ensuring exceptional service delivery to clients.
- The incumbent will act as a key interface between the business and its customers, coordinating fleet operations, supervising fleet controllers, monitoring vehicle performance, and ensuring compliance with safety, operational, and service standards.
- The successful candidate will play a critical role in maximizing fleet utilization, improving operational efficiency, ensuring timely deliveries, and maintaining strong customer relationships across the assigned region.
Key Performance Areas (KPAs)
Fleet Operations Management:
- Coordinate and supervise daily transport operations and fleet deployment activities.
- Ensure delivery of customer products in the right condition and within agreed timelines.
- Manage and oversee the activities of Fleet Controllers.
- Monitor trip performance, truck utilization, transit times, and fleet availability.
- Coordinate vehicle inspections before and after deployment.
- Escalate operational challenges and major incidents to the Transport Operations Manager.
Vehicle Monitoring and Maintenance:
- Coordinate with Workshop Services and maintenance teams to ensure prompt resolution of vehicle faults.
- Monitor preventive and corrective maintenance activities to minimize downtime.
- Follow up on vehicle repairs, breakdown recoveries, and in-transit rescue operations.
- Ensure proper documentation of incidents, accidents, and insurance claims.
Client Relationship Management:
- Serve as a key liaison between the business and customers.
- Provide regular updates on vehicle and shipment status.
- Escalate delivery delays and service-related issues promptly.
- Foster strong customer relationships to support client retention and service excellence.
Operational Administration and Systems Compliance:
- Act as a super user and coordinator for transport management systems such as ERP, i-Manager, and SAP.
- Ensure accurate and timely updating of trips, loads, and operational data.
- Coordinate the collection and management of Proof of Delivery (POD) documentation.
- Maintain accurate operational records and transaction entries.
Revenue and Performance Management:
- Reconcile trip revenues, mileage, PODs, and delivery timelines for billing purposes.
- Review trip profitability and fleet performance metrics.
- Reconcile operational records with client reports to ensure vehicle availability and revenue optimization.
- Support continuous improvement initiatives through performance analysis.
Safety, Health, Environment and Compliance:
- Promote and champion a strong safety culture within the operation.
- Ensure compliance with all company and regulatory safety requirements.
- Monitor and report safety violations through designated systems.
- Facilitate toolbox talks and safety engagements with drivers and operational teams.
Reporting:
- Generate and submit operational reports including:
- Daily Trip Profitability Reports
- Expected Delivery Date (EDD) Reports
- Flash Reports
- Fleet Utilization Reports
- Safety and Incident Reports
- Provide operational insights to support effective decision-making.
Qualifications Required
- HND or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.
Professional Certifications (Advantageous)
- Associate Member of the Association of Inventory and Distribution Professionals (AIDP).
- Supervisory Safety Course Level 3 – Nigerian Institute of Safety Professionals.
- General Safety Course – Nigerian Institute of Safety Professionals.
- Chartered Institute of Logistics and Transport (CILT) certification.
Skills and Experience Required:
- Minimum of 5 years' experience in transport, logistics, fleet management, or a related industry.
- Previous experience managing transport operations within a supply chain environment.
- Experience in third-party logistics (3PL) operations.
- Experience in fleet utilization, rescue and recovery operations, and customer service management.
- Pre-MDS experience will be an added advantage.
- Experience managing Fast Moving Consumer Goods (FMCG) and/or Food & Beverage transport operations is desirable.
- Good understanding of fleet management practices and transport operations.
- Strong analytical skills with proficiency in Microsoft Excel and Google Sheets.
- Experience using ERP systems and transport management platforms such as SAP and i-Manager.
- Good knowledge of the Nigerian road network and transport regulations.
- Strong communication and stakeholder management skills.
- Leadership and people management capability.
- Collaboration and teamwork.
- Sound decision-making ability.
- Strong problem-solving and troubleshooting skills.
- Strategic planning and execution.
- Customer-centric approach.
- High attention to detail and reporting accuracy.
- Ability to work effectively in a fast-paced operational environment.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/921446/supervisor-transport-operations-at-dp-world.html