XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline.
We are recruiting to fill the position below:
Job Title: Passenger Service Supervisor, PHC
Location: GRA Ikeja, Lagos
Job type: Full Time (Onsite)
Job Summary
- As the Passenger Service Supervisor, you will be responsible for supporting the Station Manager in the day-to-day coordination of airport and ground operations at the assigned station.
- The role ensures efficient passenger handling, flight turnaround activities, baggage operations, customer service delivery, and compliance with operational, safety, and security standards.
- The Passenger Service Supervisor serves as the first line of supervision for frontline staff and service providers, ensuring smooth station operations and excellent customer experience.
Key Responsibilities
- Supervise daily passenger service activities, including check-in, boarding, arrivals, baggage handling, and customer assistance.
- Coordinate aircraft turnaround activities and ensure all ground operations are completed within established timelines.
- Monitor frontline staff, service providers, and operational personnel to ensure compliance with company procedures and service standards.
- Assist in maintaining compliance with aviation regulations, safety requirements, security procedures, and company policies.
- Address passenger complaints, service recovery issues, and operational challenges promptly and professionally.
- Monitor staff attendance, punctuality, grooming, and performance, escalating disciplinary issues to the Station Manager when necessary.
- Prepare operational reports, flight documentation, incident reports, and other station records as required.
- Liaise with airport authorities, ground handlers, security agencies, and other stakeholders on routine operational matters.
- Assist in coordinating responses to flight delays, cancellations, disruptions, and emergency situations at the station.
- Support the Station Manager in achieving operational performance targets, customer service objectives, and overall station efficiency.
Qualifications and Experience
- Bachelor's Degree or HND in Aviation Management, Business Administration, Transport Management, or a related field.
- 3 – 5 years of experience in airline, airport, or ground handling operations.
- Previous experience in a supervisory role is an added advantage.
Required Competencies:
- Knowledge of airline and airport operations.
- Understanding of passenger handling and ground operations procedures.
- Knowledge of aviation safety and security requirements.
- Strong supervisory and team leadership skills.
- Excellent communication and interpersonal skills.
- Good problem solving and decision-making abilities.
- Customer service orientation.
- Proficiency in Microsoft Office applications and operational reporting.
Application Closing Date
31st July, 2026.
https://www.hotnigerianjobs.com/hotjobs/921773/passenger-service-supervisor-phc-at-xejet.html