Passenger Service Supervisor, PHC at XEJet

XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline.

We are recruiting to fill the position below:

Job Title: Passenger Service Supervisor, PHC

Location: GRA Ikeja, Lagos
Job type: Full Time (Onsite)

Job Summary  

• As the Passenger Service Supervisor, you will be responsible for supporting the Station Manager in the day-to-day coordination of airport and ground operations at the assigned station.
• The role ensures efficient passenger handling, flight turnaround activities, baggage operations, customer service delivery, and compliance with operational, safety, and security standards.
• The Passenger Service Supervisor serves as the first line of supervision for frontline staff and service providers, ensuring smooth station operations and excellent customer experience.  

Key Responsibilities  

• Supervise daily passenger service activities, including check-in, boarding, arrivals, baggage handling, and customer assistance. 
• Coordinate aircraft turnaround activities and ensure all ground operations are completed within established timelines. 
• Monitor frontline staff, service providers, and operational personnel to ensure compliance with company procedures and service standards. 
• Assist in maintaining compliance with aviation regulations, safety requirements, security procedures, and company policies. 
• Address passenger complaints, service recovery issues, and operational challenges promptly and professionally. 
• Monitor staff attendance, punctuality, grooming, and performance, escalating disciplinary issues to the Station Manager when necessary. 
• Prepare operational reports, flight documentation, incident reports, and other station records as required. 
• Liaise with airport authorities, ground handlers, security agencies, and other stakeholders on routine operational matters. 
• Assist in coordinating responses to flight delays, cancellations, disruptions, and emergency situations at the station. 
• Support the Station Manager in achieving operational performance targets, customer service objectives, and overall station efficiency. 

Qualifications and Experience

• Bachelor's Degree or HND in Aviation Management, Business Administration, Transport Management, or a related field. 
• 3 – 5 years of experience in airline, airport, or ground handling operations. 
• Previous experience in a supervisory role is an added advantage. 

Required Competencies:

• Knowledge of airline and airport operations. 
• Understanding of passenger handling and ground operations procedures. 
• Knowledge of aviation safety and security requirements. 
• Strong supervisory and team leadership skills. 
• Excellent communication and interpersonal skills. 
• Good problem solving and decision-making abilities. 
• Customer service orientation. 
• Proficiency in Microsoft Office applications and operational reporting. 

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online