XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline.
We are recruiting candidaters to fill the position below:
Job Title: Customer Service Executive (CSEKAD)
Location: Kaduna
Job Type: Full time
Job Summary
- The Customer Service Executive is responsible for providing exceptional customer support and ensuring a positive experience for passengers before, during, and after their journey.
- The role involves responding to customer inquiries, resolving complaints, handling service recovery, and maintaining effective communication with passengers while upholding the airline's service standards and brand reputation.
Key Responsibilities
- Respond promptly and professionally to customer inquiries, complaints, requests, and feedback received through phone calls, emails, social media platforms, and other communication channels.
- Assist customers with flight reservations, booking modifications, cancellations, travel information, and general service-related inquiries.
- Investigate and resolve customer complaints relating to flight delays, cancellations, baggage issues, refunds, ticketing, and other service concerns.
- Coordinate with Airport Services, Reservations, Operations, Finance, and other departments to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions in the Company's customer service system.
- Monitor customer feedback and identify recurring service issues, recommending improvements to enhance the passenger experience.
- Support service recovery initiatives by providing timely and appropriate solutions to affected passengers during operational disruptions.
- Ensure compliance with company policies, customer service procedures, and applicable aviation regulations when handling customer matters.
- Prepare periodic reports on customer complaints, service performance, response times, and customer satisfaction trends.
- Promote the airline's products, services, and loyalty initiatives while maintaining a professional and customer-focused approach.
Qualifications and Experience
- Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Hospitality Management, Aviation Management, or a related field.
- 1–3 years' experience in customer service, customer relations, call center operations, hospitality, aviation, or a related industry.
- Experience in an airline or travel-related environment is an added advantage.
Required Competencies:
- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Ability to handle difficult customers professionally and tactfully.
- Good problem-solving and conflict-resolution abilities.
- Strong interpersonal and teamwork skills.
- Attention to detail and accuracy.
Application Closing Date
31st July, 2026.
https://www.hotnigerianjobs.com/hotjobs/921777/customer-service-executive-csekad-at-xejet.html