Customer Service Executive (CSEKAD) at XEJet

XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline.

We are recruiting candidaters to fill the position below:

Job Title: Customer Service Executive (CSEKAD)

Location: Kaduna
Job Type: Full time

Job Summary

• The Customer Service Executive is responsible for providing exceptional customer support and ensuring a positive experience for passengers before, during, and after their journey.
• The role involves responding to customer inquiries, resolving complaints, handling service recovery, and maintaining effective communication with passengers while upholding the airline's service standards and brand reputation. 

Key Responsibilities

• Respond promptly and professionally to customer inquiries, complaints, requests, and feedback received through phone calls, emails, social media platforms, and other communication channels. 
• Assist customers with flight reservations, booking modifications, cancellations, travel information, and general service-related inquiries. 
• Investigate and resolve customer complaints relating to flight delays, cancellations, baggage issues, refunds, ticketing, and other service concerns. 
• Coordinate with Airport Services, Reservations, Operations, Finance, and other departments to ensure timely resolution of customer issues. 
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions in the Company's customer service system. 
• Monitor customer feedback and identify recurring service issues, recommending improvements to enhance the passenger experience. 
• Support service recovery initiatives by providing timely and appropriate solutions to affected passengers during operational disruptions. 
• Ensure compliance with company policies, customer service procedures, and applicable aviation regulations when handling customer matters. 
• Prepare periodic reports on customer complaints, service performance, response times, and customer satisfaction trends. 
• Promote the airline's products, services, and loyalty initiatives while maintaining a professional and customer-focused approach. 

Qualifications and Experience

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Hospitality Management, Aviation Management, or a related field. 
• 1–3 years' experience in customer service, customer relations, call center operations, hospitality, aviation, or a related industry. 
• Experience in an airline or travel-related environment is an added advantage. 

Required Competencies:

• Excellent verbal and written communication skills. 
• Strong customer service and relationship management skills. 
• Ability to handle difficult customers professionally and tactfully. 
• Good problem-solving and conflict-resolution abilities. 
• Strong interpersonal and teamwork skills. 
• Attention to detail and accuracy.  

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online