Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
We are recruiting to fill the position below:
Job Title: Assistant Branch Manager
Location: Lagos
Employment Type: Full Time
Industry: Restaurant/Food Services
About the job
- We are seeking a proactive and results-driven Assistant Branch Manager to support the daily operations of our Restaurant/Quick Service Restaurant (QSR) outlet.
- The ideal candidate will support the Restaurant Manager in the day-to-day operations of the restaurant by ensuring excellent customer service, efficient operations, staff supervision, compliance with company standards, and achievement of sales and operational targets.
- The Assistant Restaurant Manager assumes responsibility for the restaurant in the absence of the Restaurant Manager.
Key Responsibilities
- Support the Branch Manager in overseeing the day-to-day operations of the restaurant.
- Supervise and coordinate front-of-house and back-of-house staff to ensure efficient service delivery.
- Ensure excellent customer service and promptly resolve customer complaints.
- Monitor daily sales performance and contribute to achieving branch revenue targets.
- Assist with staff scheduling, attendance monitoring, and shift management.
- Support recruitment, onboarding, coaching, and performance management of employees.
- Ensure compliance with food safety, hygiene, health, and safety regulations.
- Monitor inventory levels and coordinate stock requisition and control to minimize waste.
- Ensure accurate cash handling, reconciliation, and adherence to financial control procedures.
- Maintain the cleanliness, appearance, and operational readiness of the branch.
- Prepare operational reports and provide feedback to the Branch Manager.
- Stand in for the Branch Manager during their absence and ensure seamless branch operations.
- Perform any other duties assigned by management.
Key Performance Indicators (KPIs)
- Achievement of sales and operational targets.
- Customer satisfaction.
- Food quality and service standards.
- Hygiene and safety compliance
- Stock control and waste reduction.
- Staff attendance, punctuality, and performance.
Requirements
- HND / Bachelor's Degree or equivalent experience.
- 2–3 years of experience in restaurant operations, with supervisory experience preferred.
- Strong leadership, communication, customer service, and organizational skills.
- Knowledge of the Odoo ERP software is preferred.
- Ability to work flexible shifts, including weekends and public holidays. Ability to work under pressure and lead a team effectively.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/929740/assistant-branch-manager-at-afconrecruit-limited.html