Head, Customer Service at a Power Metering Company - Kweekwox Talent Solutions - 2 Openings

Posted on Thu 30th Jul, 2026 - www.hotnigerianjobs.com --- (0 comments)

Kweekwox Talent Solutions - Our client, a power metering company, is recruiting to fill the position below:

Job Title: Head, Customer Service

Locations: Utako - Abuja (FCT) and Lekki - Lagos
Employment Type: Full-time

Job Description

  •  We are seeking an experienced head of customer service to lead and transform its customer service operations.

Key Responsibilities

  • Develop and implement customer service strategies
  • Lead and mentor a high-performing customer service team
  • Drive customer satisfaction and service excellence
  • Manage escalated customer issues and improve service processes
  • Monitor customer service KPIs and performance
  • Decision-making and stakeholder management.
  • Process improvement and quality assurance.

Qualifications/Requirements

  • Bachelor's Degree in a relevant field
  • Proven experience leading customer service teams
  • Strong leadership, communication, and problem-solving skills
  • Experience with CRM systems and customer experience management
  • Proximity to location (Utako/Lekki) is key.

Remuneration
N180,000 monthly.

Application Closing Date
13th August, 2026.

How To Apply
Interested and qualified candidates should:
Click here to apply online

https://www.hotnigerianjobs.com/hotjobs/932473/head-customer-service-at-a-power-metering-company.html