Team Lead, Strategic Accounts at ipNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Team Lead, Strategic Accounts

Job ID:13
Location: Lagos
Department: Network Services Division
Sub-Department: Sales, Network Division
Position level: Supervisor
Reports to: Head, Network Services  Division
Direct Reports: Account Managers
 
Overall Job Purpose

• The Team  Lead, Strategic Account is responsible  for protecting revenue,  securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting  out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Key Result Areas

• Achieve set revenue growth.
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Achieve revenue/sales targets by generating new business with existing and potential clients within the Strategic Account Portfolio.
• Good Performance Define:
  • Agreed revenue targets are met within defined timeframes,
  • Ensure contracts are put in place for customers.
  • Take a solutions and consultative sell approach to ensure clients’ needs are accurately met.
  • Create and implement a structured plan to achieve set targets.
• Good Performance Defined:
  • Structured plan created and followed through to achievement of targets.
  • Develop and implement sales strategies.
  • Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
• Good Performance Defined:
  
  • Call targets met
  • Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
  • Grow product sales.
  • Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Good Performance Defined:
  
  • Attendance at industry related meetings/events and/or seminars
  • Work with product managers to prepare proposals and detailed costings and prepare contract documents for review
  • Develop new business relationships.
  • Present effective and professional presentations on ipNX products and services.
  • Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
• Good Performance Defined:
  
  • Sales Tracker is 100% up to date and accurate at all times.
  • Develop, maintain and apply a high level knowledge of ipNX’s portfolio of products and services.
• Good Performance Defined:
  • Accurate and current knowledge of ipNX’s products and services.
  • Report on sales, activity and performance.
  • Ensure activities comply with legal and ethical standards as well as ipNX policies.
  • Actively monitor market trends through personal contact with clients and industry associated meetings/events and Seminars. Provide feedback to Head of Division.

Delivers an Outstanding Client Experience:

• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Good performance defined: All clients are transitioned smoothly to the relevant account team.
• Proactive and responsive to clients and prospective clients.
• Deliver an outstanding sales process and sales support to clients.
• Proactively develop and improve processes to service clients.
• Transition new clients smoothly and successfully to the account management team at all times.
• Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.
• Offer assistance and explanation when difficulties arise ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and ipNX.

Works in collaboration with the team, developing good working relationships:

• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Good performance defined:
• Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with team.
• Increased understanding of clients and their requirements and what makes our service valuable
• Contributes to healthy competition within the business development team.
• Develop strong and effective working relationships with the account management teams.
• Effectively communicate client information and insights to team.
• Ensure successful communication/works with all areas of the business.
• Develop strong relationships with clients and fellow ipNX employees.
• Accurate transfer of information from the prospect/client to the account management team.
• Long term career path focus to account management team, ensuring close relationships with the team & provide platform for learning and growth

Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements:

• Complies with all local legislative requirements.
• Good performance defined:  Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
• Adheres to company policies and procedures and the corporate Code of Conduct.
• Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
• Acts in an ethical way when dealing with company assets and other people.

Job Specification
Education:

• B.Sc Marketing / Sales / related disciplines

Technical Skills:

• Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.

Industry Experience:

• Knowledge of the market, competitor behavior and strategy.

Management Skills:

• Must demonstrate supervisory capabilities

Personal Qualities:

• Ability to generate ideas and solutions; self-motivated and results driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.

Technology Skills:

• Good Microsoft office suite competence, CRM competence

Language Skills:

• Fluent English

Communication Skills:

• Exemplary communication skills - both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified applicants should:
Click here to apply online