Graduate Customer Service Officer at a Leading Courier and Logistics Company - Owens & Xley Consults

Posted on Wed 30th Aug, 2017 - hotnigerianjobs.com --- (0 comments)

Owens & Xley Consults - Our client, a leading Courier and Logistics company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Key Responsibilities

Answer calls, emails and web chat enquiries from prospective customers
Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
Work with Operations Manager to provide delivery status updates to customers
Create a tracking identity number for each job order
Work with Operations Manager to provide quotations for international freight
Provide customers with accurate information regarding the company’s services
Receive orders, record and transmit to Operations Manager
Return all missed calls
Keep and maintain the staff attendance register
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to the Operations Manager for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Perform all other duties as assigned

Educational Qualification

B.Sc or HND in English Mass Communication or any related discipline

Experience:

1-2+ years in a Customer Service or similar role

Skills and Abilities:

Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes
Good stress and time management skills

Personal Attributes:

Highly organized and detailed
Passion for people
Loves to talk and socialize
Has high energy levels
Attention to detail

Application Closing Date
2nd September, 2017.

Method of Application
Interested and qualified candidates should send their CV's and Cover Letters to: [email protected]

Share this job:

Guaranty Trust Holding Company (GTCO) Entry Level Recruitment 2024 (Nationwide)

Ecobank Nigeria Associate Programme 2024

Ecobank Nigeria Entry Level Development Programme (ELDP) 2024

Saroafrica International Limited Graduate Trainee Programme 2024

British American Tobacco Nigeria (BATN) Global Graduate Program - Operations 2023

FairMoney Job Recruitment (16 Positions)

United Nations High Commissioner for Refugees (UNHCR) Job Recruitment (9 Positions)

Ecobank Nigeria Associate Programme 2023

Data Entry Officers at HotNigerianJobs.com (10 Openings)

Entry Level Programme (Guaranty Trust Fund Managers) at Guaranty Trust Holding Company (GTCO)

Sterling Bank Plc Momship Job Recruitment (9 Positions)

Dangote Group Technician Development Program 2024

Sahara Group Global Talent Program 2023

Federal Government of Nigeria 3 Million Technical Talent (3MTT) Program - Training Providers

Federal Government of Nigeria 3 Million Technical Talent (3MTT) Program - Fellowship

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *