Regional Support Officer in a First Generation Bank in Nigeria - 3 Positions

Posted on Thu 25th Jul, 2013 - hotnigerianjobs.com --- (0 comments)

Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.

An exciting opportunity exists for three (3) Regional IT Support Officers to support the Head, IT Service Desk.

Job Title: Regional Support Officer - 3 Positions

Responsibilities:

Co-ordinates and Manages IT activities in the region.
Responsible for the Management of Network and the Installation, Configuration, Repair, Distribution and Maintenance of the systems in the region.
Trains the users in the region on the use of application software and Information Technology devices.
Liaises with branches in the region to prioritize issues and their resolutions.
Ensures efficient allocation and distribution of IT resources in the region.
Ensures the proactive management of IT related incidents and problems within the region.
Coordinate the activities and deliverables of IT contract staff in the region
Ensures efficient/ controlled management of third party solutions deployment in the region.
Prepares and submit required functional reports to Head, IT Service Desk and administrative reports to Head, Regional Operations, including system performance reports, events log etc, as and when needed.
Oversees objectives, goals and plans for the region as derived from the strategic objectives set by IT Department
Controls and signs off all IT related reports being submitted by branches to other departments in the bank
Ensures the correct service availability is submitted to the department for vendor payments (Remember regional reports should reach Network Team for collation by end of month)
Attends weekly Operational Review (WOR) Meetings every Friday by Audio/ Video
Carries out other assignments as directed by the Head, IT Service Desk or Head, IT.

Requirements:

Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
Minimum of 5 years cognate IT and Network/ Hardware Support Duties in a large to medium size bank/ financial institution.

Required Knowledge, Skills and Abilities

Good knowledge of WAN architecture
Good knowledge of LAN architecture
Adequate Knowledge of Windows Environment
Adequate knowledge of Hardware
Adequate Knowledge of Flexcube and other Axillary Applications
Working knowledge of client server architecture environment
Ability to coordinate support successfully
Organization and coordination skills

Generic Skills

Pro-activeness and promptness in response
Customer Service Consciousness
Adequate knowledge of Customer IT Support and IT Security

Application Closing Date

7th August, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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