IT Personnel at Sence Limited Nigeria

Skill Enhancement Centre (SENCE) Limited - We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value - added and convenient services in a friendly atmosphere.

SENCE is recruiting to fill the position below:

Job Position: IT Personnel

Job I.D: 38
Location: Lagos

Roles and Responsibilities
A.) Service Desk Operations:

• Solving incidents as they arrive through phone, mail, and helpdesk system.
• Escalate problems to second line support when necessary.
• Inform users of scheduled downtimes or any service outage.
• Monitor incidents trends and escalate it when necessary.

B.) Service Monitoring:

• Attend to system health monitors.
• Resolve alerts when arise.
• Inform second line support for any unfamiliar and critical alerts.

C.) System Operation and Administration:

• Perform scheduled datacenter backup.
• Perform database replication.
• Reports scheduling.
• Email filter.
• User accounts and permission management.
• Antivirus updates and incidents.
• Data-center patches management.
• Helpdesk system administration.
• Enhancing communication links up time and report incidents.
• Maintaining AMC (Annual Maintenance Contract) for out of warranty systems.
• Shared folders structure and security.
• Perform periodic Capacity planning for existing running servers, LAN, and communication links and escalate requirements to IT Manager/station manager/Chief technology Officer.
• Manage, maintain and upgrade all needed databases (SQL…).
• Handling all Telephony technical related issues.
• Implementing all new upgrades and updates for the available systems.
• Remotely manage and control the IT systems and networks at branches.
• Maintaining and managing all pocket PC's technical issues.

D.) User Support:

• Providing user technical support.
• Install and maintain computer hardware.
• Provide user support to ensure the effective and timely resolution of technical problems and keeping users updated.
• Provide users with up to date system and security knowledge awareness sessions.

E.) Customer Support:

• Provide customer with CTS, support and troubleshoot customer raised issues.
• Provide customer with e-POD.
• Provide customer with e-Invoice.
• Provide major customers with EDI solutions.

Qualifications and Skills

• Bachelor Degree in Information Systems/computer science/engineering.
• Previous experience in database development and design is a plus.
• Previous experience in IT/MIS field is a plus.
• Good Database knowledge (preferred SQL).
• Crystal reports knowledge.
• MCSE is a credit.
• Communication Skills.
• Problem Solving.
• Analytical Skills.
• Time Management.
• Flexibility.
• Self intuition.
• Team work spirit.
• Leadership skills.
• Integrity.
• Microsoft office package use.
• Must be good in customer service.
• Minimum of 2-3 years.

Application Closing Date
29th November, 2013

How to Apply
Interested and qualified candidates should:
Click here to apply online