Customer Service/Examinations Assistant at British Council Nigeria

The British Council is currently looking for a suitably qualified and experienced individual to join us in Lagos as Customer Service/Examinations Assistant.

Job Title: Customer Service/Examinations Assistant

Location: Lagos
Reports To: Customer Services Manager

Purpose of job:
To support the achievement of country plan objectives in Nigeria by delivering customer services and examinations administration support.

Context and environment:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations.

The post holder will be part of a team of 18 in Lagos who deliver customer service and administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will assist the delivery of exams in Lagos in addition to being a key member of the customer services team.

Main Duties and Responsibilities
Customer services: To provide services that support British Council examination candidates. These include manning the front desk during operational hours, attending to visitors are immediately and appropriately and anwering phone enquiries within 45 seconds of first ring.

Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties.

Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Other Duties: To assist with market testing of venues and other suppliers as well as data collection for marketing purposes.

Experience

• Dealing with customers and enquiries in a service environment and providing service within quality standards.
• Working quickly and accurately to tight deadlines.
• Experience of administering examinations.
• Experience of managing/supervising a group of people to achieve a specific purpose.

Qualifications

• Completed secondary education to ‘A’ level standard or equivalent.
• University degree in any subject.
• BTEC Examinations Administration Level 1.

Remuneration: 1,871,329.76 annual gross

Application Closing Date
Friday 18 April, 2014

How to Apply
Please read through the Customer Service/Examinations Assistant role profile. Download and complete the British Council EO&D form and also the British Council external application form.

To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to: [email protected] no later than Friday 18 April, 2014. Please ensure the subject of your mail is, “Customer Service/Examinations Assistant”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.