Engineer, Enterprise Operation at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Engineer, Enterprise Operation

Location: Abuja, NG

Job Summary
Ensure optimal performance of all enterprise network solution and also ensure all operational issues on enterprise network are promptly resolved.

Principal Functions

• Participate in the enterprise sales cycle to gather customer business needs and define technical requirements from Operation and Maintenance perspective.
• Define KPIs, processes & Day to day monitoring for quality assurance for Enterprise networks
• Ensure timely conduct user acceptance test on all enterprise links/services to ensure these links/services are working properly and all standard acceptance parameters are satisfied
• Planning and execution of Change Management processes.
• Carry out preventive maintenance activities of all enterprise circuit.
• Coordinate and maintain the Global trouble ticket system(Ticket resolution, queue management)
• Proactively work with other operational stakeholders (NOC, TX OPS, Planning) in the event of network incidents requiring cross-departmental collaboration.
• Ensure a robust interface between the NOC and other relevant teams to ensure that root causes of major incidents are clearly identified and resolved.
• Ensure dedicated hotlines numbers for corporate customer within the existing call centre.
• Provide technical support for enterprise customers.
• Carry out other tasks and activities as directed by the Manager, Technical Enterprise Solution.

Educational Requirements

• First degree from a recognised University
• ITIL Service management certification would be an advantage

Experience, Skills & Competencies

• Two (2) years post NYSC work experience in a multivendor NOC environment.
• In-depth understanding of enterprise monitoring systems with a technical ability to administer them.
• Business Application Knowledge
• Network Capacity Management
• Quick learner of technical concepts and tools
• Experience with Microsoft office tools.
• High level verbal communication skills (both internal customers and enterprise customers)
• Problem Solving
• Teaming
• Passion for Excellence
• Integrity
• Team work
• Customer Focus

Application Closing Date
Not Stated

Method of Application
Interested and qualified candidates should:
Click here to apply online