Graduate Sales & Svc Supp - Client at Standard Chartered Bank Nigeria - Lagos

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Sales & Svc Supp - Client
Job ID: 444527

Location: Lagos

Job Description

• Overall customer service delivery and enquiry handling in the branch
• Evaluate customers’ needs and provide high level accurate information and advice on products and channels
• Cross sell bank products/channels to existing customers
• Migrate customers to the remote channels through online activation, estatements and ATM usage
• Prepare reports on service issues and complaints to the Service Quality team
• Support acquisition and growth of customer base through referrals
• Manage, handle and record customers complaints
• Deliver communications on products and channels to customers in an effective and efficient manner
• Custodian of customers’ banking instruments i.e. Cheque books, Cards etc
• Maintenance of records and registers
• Recommend processes and service improvements based on customers’ feedbacks and observations to Head, Service Quality
• Oversight of queue management and banking hall look and feel
• Oversight of marketing collaterals

Key Roles & Responsibilities
Enter roles and responsibilities
Qualifications & Skills

• In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme.
• A discharge certificate will be required as evidence of completion of the programme.
• Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply