Preferred Relationship Manager at Standard Chartered Bank Nigeria - Lagos

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered Bank Nigeria is recruiting to fill the vacant position of:

Job Title: Preferred Relationship Manager, Lekki
Job ID: 446281

Location: Lagos, Nigeria - SCB

Job Description

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
• In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

Key Roles & Responsibilities

• Progress against balance scorecard
• Ensures increase in No of new customers to the bank;
• Growth in product cross holding ratio;
• Customer Satisfaction Score / Net Promoter Score (NPS);
• Adherence to process and compliance.

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

Credit Risk Analysis (INTRODUCTORY)

• Customer Relationship Management (Core)
• Data Conversion & Reporting (Core)
• Legal & Regulatory Knowledge (Core)
• Market / Competitor Knowledge (Core)
• Product knowledge (Core)
• Risk Management (Core)
• Needs profiling & analysis (Core)
• Negotiation & Objection Handling (Core)
• Needs Based / Consultative Sales Skills

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply