Senior Contract Performance Manager at GE Power & Water

GE is an advanced technology, services and capital company with the scale, resources and expertise to take on the world's toughest challenges. Dedicated to innovation in the areas of energy, health, transportation and infrastructure, we're committed to leadership, integrity, partnership and human progress.

GE businesses ranging from Aviation, Capital, Oil & Gas, Energy Management, Power and Water, Healthcare, Transportation and Home & Business Solutions have operations on the African continent. Major locations include Angola, Ghana, Kenya, Nigeria and South Africa. Over 1300 employees are working in the region, creating local partnerships and providing solutions & services that supports Africa's infrastructure and sustainable growth. We are also dedicated to knowledge transfer, whether it is providing technical expertise to customers by hosting customer summits, to developing young local talent through unique programs such as the Early Career Development Program in Nigeria.

Distributed Power - power generated at or near the point of use - is an important growth focus for GE. In the emerging economies, the growing middle class requires more power fast, and industries need reliable power they often can't get from the grid. Around the world, businesses and municipalities seeking emergency preparedness and energy efficiency want the advantages of on-site power. GE Power & Water's Distributed Power's (DP) industry-leading gas turbines and reciprocating engines are making all of this possible. Headquartered in Cincinnati, Ohio, the Distributed Power business employs more than 4,500 people around the world. Join this newly created organization as we make our mark around the world.

GE is recruiting to fill the position of:

Job Title: Senior Contract Performance Manager

Job Number: 1993655
Location: Nigeria
Function: Services

Role Summary/Purpose

• GE Power & Water offers an extensive array of products and services for GE LM Aeroderivative gas turbines to over 400 customers in 60 countries in every region of the world. The Contract Performance Manager (CPM) is responsible for executing their assigned Contractual Service Agreement (CSA) portfolio.
• The role requires customer relationship management, planning of contractual scope, financial management and reporting of contract performance. Various locations in SSA considered for this role.

Essential Responsibilities

• The Senior Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in longterm planning, and contribute to the overall business strategy

Specific Responsibilities include:

• Manage project portfolio and Profit and Loss (Sales to CM) including all financial aspects of service projects: sales, cost/scope management, invoicing, collections, minimizing warranty cost and forecasting
• Furthermore engage and drive extra work projects growth within current CSA portfolio
• Develop strong customer relationships and communication rhythm to deliver CSA value
• Manage the customer relationship for each assigned contract, reflective of CSAs being a partnership between the company and clients
• Understand assigned client needs for services to maximize growth opportunities, bestfit contract commercial terms and meet the client KPIs
• Plan and fulfill contractual obligations by coordinating with Field Services, Depot, Parts, Asset Management fulfillment centers and the client to provide world class services
• Develop and forecast outage schedules and projected financial expenditures
• Communicate effectively with clients to plan scheduled outages and minimize unplanned outages, thereby maximizing the clients production output
• Deliver contract financial elements, including:
• Invoicing of contractual scope
• Collections of invoiced monies due
• Sales and quarterly performance to assigned targets
• Margin reviews and associated reporting/forecasting/improvement plans
• Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction
• Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
• Provide contract management support in the execution of equipment only orders for domestic and international contracts
• Provide support to manager and senior contracts personnel on assigned contracts
• Frequently interface with the customer on contract matters
• May perform team leader responsibilities for assigned programs
• Provide interface liaison with functional organizations and ensure proper communication of requirements
• Continually review processes to ensure overall efficiency
• Responsible for developing and maintaining customer relationships
• Responsible for quality of delivery, schedule, and budget
• Develop Enhanced Project Management programs and processes that reduce total cycle time and span
• Implement common process across the business, which result in dramatically improved quality and efficiency in project delivery
• Undertake any other tasks/responsibilities as assigned by the CPM's manager
• Drive productivity on assigned contracts via bestinclass maintenance programs, external vendor cost management and regular review of contract performance
• Work with GE internal service providers and affiliates to improve CSA operational and financial performance
• Support sales teams in developing new opportunities, upgrading and/or modifying current CSAs and communicating information regarding latest Conversions, Modifications & Upgrades (CM&Us) available to the client

Qualifications/Requirements

• Bachelor's degree from an accredited university or college
• At least 5 additional years of experience with contract formation and execution
• Passionate customer service orientation
• Demonstrated business / commercial acumen
• Demonstrated ability to manage multiple customer events simultaneously with a sense of urgency
• Strong organizational, analytical, and problem solving abilities
• Minimum 5 years relevant professional experience, preferably with gas turbine technology
• Bachelor degree or equivalent education
• Six Sigma Green Belt certified (GE employees only).

Desired Characteristics:

• Technical knowledge of power generation and/or turbine equipment and operations
• Experience in use of Oracle (or other ERP system) and Microsoft applications (Excel, Powerpoint, Project)
• Knowledge of contract law and formation
• Ability to take lead role in routine contracts
• Six Sigma training is preferred (GE employees only)
• Additional experience in contract administration or project management is preferred
• Strong business and financial acumen
• Strong oral and written communication skills
• Strong interpersonal and leadership skills.

Application Closing Date
Not Stated.

How to Apply
Interested and qualified candidates should:
Click here to apply online