At IBM, we pride ourselves on being an industry-leader, as well as a great place to work. The recognition we receive reinforces our ongoing efforts to make the right decisions on behalf of our employees, our clients and the communities we serve around the world.
IBM is filled with smart people, each of whom are actively involved in helping industries around the world do something better, more efficiently and more productively.
Provides specific and comprehensive support to a specific area(s) of the business.
Is considered an expert in a number of processes and will manage junior team members.
Has a high degree of autonomy, understanding key business priorities, process and organisation implications.
Will often initiate and implement process change, driving cost and productivity benefits.
Acts as functional 'centre of competence' and is likely to have additional project related responsibilities.
Outputs:
Processes complex tasks within defined time scales and to a high level of quality
Modifies procedures within team to meet the changing needs of the business
Responds to requests for routine and adhoc information in a timely professional and appropriate manner, allocating tasks to the most appropriate personnel
Acts as the main point of reference for complex queries, liaising with management, Business Directors etc as required
Has complete understanding of the measurement system, its drivers inhibitors and limitations
Organises team members to ensure maximum efficiency
Business Awareness:
Comprehensive understanding of the main business structure, activities, challenges and issues (to CHQ level)
Will also have high level understanding of any client groups which are supported
Thorough knowledge of how the business operation contributes to company success
'Centre of Competence' in numerous key areas
Communication / Negotiation:
Excellent verbal, written and presentation skills
Key interface within business area, in particular with Business Directors/Managers and other senior personnel
Possesses excellent interpersonal skills
Demonstrates excellent analytical and reporting skills
Gives guidance on company policy
Directs/co-ordinates work distribution of other team members to ensure maximum efficiency
Negotiates and influences at Business Director/Manager level
Problem solving
Proactively recognises complex problems and implications in changes to strategy and can analyse, assess, propose and implement solutions to address
Uses technical knowledge and experience to apply and perform highly complex procedures
Defines key priorities for the function
Wholly committed to continuous improvement for the whole team
'Trouble-shoots' on business issues without reference to management
Prioritises the team's workload to accommodate peak periods and adhoc requests
Contribution / Leadership
Accountable for a wide range of individual and group results and for the impact of their actions on key company measurements
Has autonomy to manage and prioritise the team's work to ensure maximum efficiency, the achievement of work targets and to offset the effects of absence
Business area expert in many procedures
Motivates team to achieve maximum potential and Ensures the provision of training to all group members
Requirements
Bachelor's Degree
At least 4 years experience in Analytical, Reporting and General Business Operations Management
English: Fluent
Preferred
Master's Degree in Accounting/Finance
At least 5 years experience in Analytical, Reporting and General Business Operations Management
Additional information
Resilient and able to work under considerable pressures
Approachable and able to deal with people of varying levels, knowledge and experience - especially management and key clients
Reliable and committed
Adopts a 'firm but fair' approach to management activities
Accepts and identifies ownership and responsibility
Exercises sound business judgement before taking decisions
Able to identify and co-ordinate the team to meet deadlines
Highly numerate and accurate. Probably manages own budget