Vendor Management Officers at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets

Stanbic IBTC Bank is recruiting to fill the position of:

Job Title: Vendor Management Officer

Job ID: 12726
Location: Lagos

Job Purpose

• Manage the procurement process for on boarding/registration of vendors.
• Provide feedback to concerned stakeholders on different stages of the on boarding process.
• Identify vendor value-add opportunities on day-to-day activities and from proposals and mails received from vendors.
• Contribute to the achievement of the target for Service Charter
• Establish and maintain sound stakeholder management principles
• Maintain tracking system/database for all vendor proposals, on-boarding requests and complaints.
• Continuous research and market analysis on products to compare pricing & services with an ambition to enable proactive cost reduction and enhanced service quality.

Key Responsibilities

• Execute day-to-day procurement tasks within agreed Turn around time
• Develop and manage tracking methodology for proposals, vendor on-boarding requests and vendor complaints.
• Develop and manage tracking methodology for contracts and service provider/level agreements.
• Develop and manage tracking methodology for vendor performance review.
• Review, update and action on vendor on-boarding requests on remedy.
• Expedite approval flow to ensure quick closure of vendor registration requests.
• Obtain RFPs for Goods or Services in all sourcing categories.
• Resolve queries in a professional manner.
• Communicate time frames to resolve queries.
• Vendor requests/invoices to be resolved within SLA.
• Monitor vendor delivery timelines in accordance with Purchase orders and contracts.
• Source new vendors;
• Receive specification from the business unit and check with Sourcing and Expense Control to find appropriate suppliers.
• Activate on-boarding of new vendors as specified.
• Customer Service
• Provide excellent customer service
• Maintain excellent relationships with all stakeholders
• Provide regular updates relating to vendor management – on boarding, conflict resolution and performance reviews.
• Ownership and accountability for associated vendor requests until goal is fulfilled.
• Educate Business on vendor management policy, processes, systems and governance.
• Governance
• Ensure adherence to policies and procedures of Stanbic IBTC
• Optimisation of Internal Processes, reduction of risk.
• Establish and maintain robust seamless process for vendor management
• Ensure compliance with the use of available sourcing processes and channels
• Reports:
• Reports on activities relating to:
  • Adherence to timelines on POs issued and agreements executed (weekly)
  • Renewals of agreements (monthly)
  • Supplier Performance Reviews and Meetings. [weekly/monthly]
  • On-boarding analysis for vendors (solicited and un-solicited). [monthly]
• Research: any new findings and opportunities. [monthly]

Key performance measures

• Ensure turnaround times are met with regards to vendor management processes.
• Ensure Minimum 80% PO vendor SLA compliance
• Communicate Policies and Procedures to business partners and suppliers to ensure compliance adherence.
• Contribute to the achievement and exceeding of service charter targets.
• On-time Delivery: All requests and complaints are expected to be dealt on-time as per agreed service levels presented to the vendor/customer.
• Communicate delivery delays to buyers/sourcing team as promptly as possible: Before the delivery due date or on the date of delivery.
• Report supplier performance issues and ensure that all relevant supporting evidence is made available i.e. communication, other documentation in the form of an invoice, PO, delivery note, quote etc.
• Expediting: Follow up as per delivery intervention process (50% and 1 business day prior to delivery date) on all outstanding orders and have evidence to support expediting activities i.e. communication on e-mail is the primary source to confirm your performance in relation to expediting. [If orders are delayed/late, and the evidence supports inferior expediting, performance is measured as “did not meet requirements”. Two KRAs are impacted i.e. late delivery and expediting = overall performance of “did not meet requirements”]

Required Skills and Qualifications
Qualifications

• Bachelor's Degree with at least 2-years cognate work experience in procurement, contract and supply chain management

Experience

• Sap SRM Knowledge essential
• Understanding of the operations within Procurement department

Required Competencies
Internal and external relationships

Internal relationships

• Relationships with stakeholders of commodity portfolio under their management which includes; Directors and Senior Staff across functional and hierarchical boundaries.
• The incumbent is responsible establishing, brokering and leveraging a wide and diverse span of relationships and alliances across functional boundaries within the Provincial Management and the head office specialist/ support network which is fundamental to the attainment of integration, coordination, budgetary control and commitment needed to achieve objectives and prompt problem resolution.

External relationships

• Suppliers, limited to services rendered specific to the commodity portfolio under their management which includes engagement with but not limited to; Directors, Sales Managers, Business Owners etc.

Application Closing Date
15th November, 2014

How to Apply
Interested and qualified candidates should:
Click here to apply online