MSIP Operations Assurance at Ericsson Nigeria

Ericsson is a world leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Ericsson Nigeria is recruiting to fill the position of:

Job Title: MSIP Operations Assurance

Req ID: 62590
Location: Lagos

Job Description

• MSIP Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer.
• As MSIP Operations Assurance, you have a Coordination Role, for the operational activities which actually performed by the Operations Organization on a global site. Following are the activities you will responsible for:

Responsibilities

• All assurance, fulfilment and service desk activities to be performed under the contractual scope for the specific customer, acting as a demand organization.
• Based on the contractual SLA, establish the WLA between the operations delivery units and the MSIP and monitor the delivery performance according to MS governance model.
• Secure KPI fulfilment and coordinate performance reporting to the customer organization and Support MSIP Contract Management on penalties verification.
• Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
• Approve and monitor operational performance improvement plans.
• Secure that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled.
• Coordinate the operational interface between operational delivery units and the customer's retained organization (ex. Customer care center) required to fulfil the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Ensure operational readiness - availability of operational resources and/or procedures for any new service or resource on the customer's infrastructure.

Requirements
Education:

• Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.
• Master Degree on the engineering area would be an advantage

Pertinent Experience:

• Have a minimum 7 years of experience in Operation and Maintenance of Telecom networks.
• Have a good management background in the telecommunication industry preferably in the Operation or Support capacity.

Competences:

• Professional/Technical Competence
• Having good product knowledge
• Having excellent knowledge in Project Management (PM certified desirable)
• Highly developed on Ericsson Services & support knowledge

Business Competence:

• Exceptional knowledge and skills in Business Understanding
• Highly developed knowledge and skills in Financial understanding
• Exceptional English language and presentation skill

Human Competence:

• Highly Developed Leadership knowledge and skills, specifically to be Business Manager, Innovator, Competence Developer and Relationship builder
• Highly Developed Communication knowledge and skills, including presentation and influencing skills
• Highly Developed Customer management and skills, including relationship building
  

Application Closing Date
Not Stated

How to Apply
Interested and qualified candidates should:
Click here to apply online