Business and Transformation Consultant at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals. We welcome the opportunity to meet you!

Ericsson Nigeria is recruiting to fill the position of:

Job Title: Business and Transformation Consultant

Req ID: 63535
Location: Lagos, Nigeria

Role Description

• Help define Operator business and operational strategies with attention to their customer lifecycle and enabling improved customer experience
• Shape and lead holistic programs across various technology and service s that translate business and operational shortfalls into transformation programs and related initiatives
• Sell, manage and deliver enterprise transformation projects to telecoms clients in sub-Saharan Africa by leveraging the OSS (Operational Systems Support) / BSS (Business Support Systems) domains to enable business objectives and strategies
• Design and deliver initiatives based on the customer’s current and future enterprise architecture.
• Develop roadmaps of prioritized OSS & BSS initiatives with due consideration of processes, systems, people and organizational integration, impact and tangible benefits.
• Provide integrated consulting services across business processes, business & organisational models, organizational change management, business readiness and deployment.
• Undertake capability and maturity assessments across processes, systems and people.
• Develop business cases to quantify the benefits and related realizable benefits of initiatives.
• Support operators in defining implementation strategies and plans to execute prioritized initiatives drive improved customer experience.

Experience

• Deep telecommunications and IT industry knowledge.
• Proven business development, sales and delivery record with a focus on transformation and/or improvement and efficiency programs.
• Operating model development, business architecture development and organisational structuring for telecommunications companies.
• Architecture, TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to fulfilment, assurance and billing.
• Customer Experience Management and/or implementation of actionable intelligence programs.
• Managing cross functional teams.
• Track record, experience and ability to interact with senior (C-Level) stakeholders.

Level:

• Senior Manager / Principal Consultant.

Requirements

• MBA Degree preferred.
• Minimum relevant 3 year Bachelor's Degree (postgraduate qualification recommended).
• 6 years + experience in consulting.
• 5 years + experience within telecommunications and IT industries.
• Willingness and ability to travel in Africa up to 75% of the time.
• Strong references from senior management in reputable Telecommunications companies.
• References to projects where above skills and experience were demonstrated.

Skills:

• Business development skills based on a consultative approach.
• Strategy development, Systems analysis and Processes development skills.
• Change Management planning and Execution skills.
• Analytical and problem solving skills.
• Excellent communications skills (both oral and written) – able to explain complex concepts.
• Consultative selling and delivery knowledge.
• Business centric approach bridging the gap between technology ( IT & networks and business.
• Ability to work in complex and sometimes unstructured environments.
• Team and stakeholder management.

Application Closing Date
Not Stated.

How to Apply
Interested and qualified candidates should:
Click here to apply online