Client Service Directors at WorkSpace Global Consulting

WorkSpace Global Consulting, the recruitment platform for MasterMindsHRSG, is urgently recruiting to fill the role below:

Job Title: Client Service Director

Location: Lagos

Job Description

• The Client Services Director oversees and leads the Client Development team for an award winning Affiliate agency.
• The Client Development Team who develop the client strategy, hold the relationships and deliver the client objectives.

Key Responsibilities

• Driving client service excellence through the entire Client Development team and delighting clients
• Supporting the Account Management Team in the delivery of their objectives
• Demonstrate model behavior and lead teams to develop client specific strategies and associated tactics to drive client value
• Effectively address client satisfaction, renewal and escalation issues until resolved
• Develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives
• Maximize revenue from each client and ensure clients are retained
• Identify cross-sell and up-sell opportunities across the current client base and bring new business opportunities to the business through your extended external network
• Ensuring that the team is continually developing its market, innovation and expert knowledge
• Acting as a lead in providing an integrated approach across Affiliate, ensuring that client needs are communicated effectively to all internal resources
• Creating a great place for people to work that is the desired place to work for all the best account people in the industry
• Manage the financial budget and hiring plans for the Client Development Team
• Acquire, develop and retain talent; demonstrate a track record of developing services leadership
• Provide strong & relevant account management coaching in the field of play
• Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.

Professional Requirements
The ideal Client Services Director has successfully led an account management, consulting and/or marketing team to high client satisfaction and measureable client ROI, and has been in customer-facing roles (e.g. customer service, account management, consulting, service industry, etc.).

This person will also have extensive Advertising business experience, and meet most or all of the following requirements:

• 10 or more years of professional experience.
• Bachelor's or Master's Degree in a relevant field of study.
• Proven senior level of relationship building.
• Strong leadership experience managing a team of 25+ people; hands-on management & coaching.
• Track record of developing services and/or account management leadership.
• Show true passion about servicing our clients on a daily basis.
• A strong 360 degree marketing practitioner with a focus on results, continuous improvement and innovation.
• Understands the digital communications landscape alongside the broader commercial landscape and should be able to consider client and agency issues at a strategic level.
• An impressive track record in managing senior clients at blue chip businesses.
• Real commercial orientation and strong strategic awareness.
• A credible client background with solid marketing and advertising credentials.
• Knowledge of e-commerce, web technology and online marketing concepts, industry trends, etc.

Personal Requirements

• Exceptional client management and communication skills
• Proven people and team management experience
• Strong analytical background and knowledge of statistical analysis methods
• Strong presentation and/or public speaking skills, outstanding written communication skills
• Positive, self-starter attitude and desire to exceed expectations at every opportunity
• Strong attention to detail, highly organized and focused on work quality.

Application Closing Date
1st July, 2015.

Method of Application
Qualified and interested candidates should send their CV's to: [email protected]

Note: Please, do not apply if you have no experience stated above.