Relationship Manager, Priority Banking at Standard Chartered Bank Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Relationship Manager, Priority Banking

Job ID: 511203
Location: Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time
   
Job Descriptions

• Advise Priority Clients approaching Bank with complex individual needs
• Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
• Prepare and educate clients to interact via digital platforms

Key Roles and Responsibilities
Engaging and deepening activities
Methodically engage (remote):

• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation
• Needs/Achor Products
• Individual banking products (PL, CASA etc), Wealth Products

Meet & deep sell (remote & in person):

• Develop a comprehensive Account Plan for at least 20% of client base
• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic CDD reviews
• Conduct fulfillment & activate

Services (remote):

• Refer most servicing activities to Client Service Officers/Managers
• As needed by clients

Key Responsibilities
Acquiring on referrals:

• Connect & prepare (remote)
• Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
• Explain proposition & requirements in full

Needs/anchor products:

• PL, CASA, Wealth Products
• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre
• Conduct fulfillment & activate

Key Stakeholders

• Priority Wealth Specialists
• Client Service Manager, Affluent
• CDD team
• Branch Manager

Skill Requirements
Product broadening:

• Enhanced multi-product Priority knowledge
• Market and competition knowledge

Client engagement:

• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles

AML/CDD Clause:

• Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.

Source of Leads:

• Sales force generated (RM personal contacts) - Family of clients in particular
• Affluent senior executives of employers (primarily BC/CC/CIC)
• Affluent senior executives of employers in EB

Associated Client Journeys

• Acquiring from individual client referrals
• Actively engaging during the first 3 months
• Supporting the client on any client-initiated needs
• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Proactively engaging with the “Hidden Affluent”
• Updating CDD
• Managing Client’s credit situation
• Migrating newly Affluent.

Target Clients:

• Priority ETB Clients.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online