Customer Service & Design Manager at Tetra Pak Nigeria

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

We are recruiting to fill the position below:

Job Title: Customer Service & Design Manager

Job Code: LAG00001I
Location: Lagos, Nigeria

Job Descriptions
Short Descriptions:

• To lead Customer Service and Design Handling operations at the corresponding market group. Implement global and cluster DSM strategies.
• Responsible for related activities and drive cost reduction, improve service levels. Implement Cluster priorities and initiatives in the Demand, Supply and Design area.

Drive Customer Service and Design Handling performance:

• Secure order management and design handling process execution
• Drive performance improvement of customer service and design KPIs
• Drive implementation of global projects and change initiatives in the market
• Secure CSR & DD organizational alignment, competence development and resource management

Secure customer SC integration and engagement with market company functions:

• Secure alignment between SC and Sales strategies and own SC elements within KA plans
• Secure CSR participation within KA teams and common agenda with selected customers
• Secure alignment between market and cluster/global Demand and Supply priorities
• Support end to end SC performance improvement on all focused SC KPIs impacted by the market group

Drive continuous improvement and process alignment:

• Local order management & design administration process driver
• Drive continuous improvement of focused KPI’s
• Drive WCM improvement activities within the CS&D area

Qualifications

• University degree in Engineering or Business Administration
• 3 years managerial experience in FMCG environment (Preferably Supply Chain / Logistics)

Application Closing Date
Ongoing.

How to Apply
Interested and qualified candidates should:
Click here to apply online