Operations & Maintenance Officer, NOC at MasterMindsHRSG Management Consulting - 8 Positions

Posted on Wed 12th Oct, 2016 - hotnigerianjobs.com --- (0 comments)

MasterMindsHRSG Management Consulting - We are recruiting to fill the position below for a client of ours who operates in the Engineering industry:

Job Title: Operations & Maintenance Officer, NOC

Location: Lagos
Slot: 8

Role and Responsibilities

Oversees and co-ordinates office administrative procedures and review, evaluate and implement new procedures.
Assists O&M Technician or Coordinator, NOC for network monitoring, trouble ticket handling and other related tasks.
Assembles data and prepares periodic and special reports, manuals and correspondence.
Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents.
Dispatches O&M Field Technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
Responsible for doing proper follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.
Gets feedback from O&M Field Technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs the respective manager according to process.
Collects data from field or other sources, inserts into client ticket tool and firms' database (O&M portal), ensures data correctness and generates relevant reports from the tools.
Prepares daily shift NOC and other reports as per guideline.
Coordinates and controls work from other departments e.g subcontractor, client.
Maintains the high level of client service expected as per guideline from the superior.
Answers customer inquiries, either via phone or email, in a timely, courteous, and professional manner as per guideline from the superior.

OH&S/QMS Role and Responsibilities:

Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
Fills all related OH&S/QMS documents on sites.
Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of the firm and clients.
Ensures that adequate PPE is used by both the firms' and subcontractors’ teams.
Ensures that safe work procedures are being adhered to.
Investigates and fills the incident investigation report and shares it with the OH&S representative.
Ensures emergency drills are conducted on sites.
Deals directly with the client’s representative on all OH&S matters on sites.
Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.

Qualifications/Requirements

2-5 years experience in similar field
Minimum H.N.D in Computer Science or Electrical / Electronic Engineering. (Prefer BSc)

Application Closing Date
12th November, 2016.

Method of Application
Interested and qualified candidates should send their Application letters and CV's to: [email protected]

Note: Please candidates MUST specify the role they are applying for as the subject of the mail.

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