Product Training Manager at Capricorn Digital Limited

Capricorn Digital Limited is a fast growing digital distribution and solution company based in Nigeria that supports the growth of businesses through the efficient and effective distribution of digital products and services by utilising an extensive distribution footprint across Nigeria. We focus on products and services that can be digitized and works with merchants to create the most efficient and effective means of distributing those products and services, thereby reducing time to market and driving sales.

We are recruiting to fill the position of:

Job Title: Product Training Manager

Location: Lagos

Job Descriptions

• The Product Training Manager is responsible for developing and implementing training programs that increase product knowledge and foster customer engagement.
• The Product Training Manager collaborates cross functionally within Technical Business, Operations, Sales, Finance and Marketing to prioritize training objectives and then develops training solutions to achieve objectives.

Duties

• Deliver internal and external end user training on company platform and products
• Create training materials in multiple formats, i.e. webinars, PowerPoint, videos, print and hands-on demonstration via both hardware and software tools
• Review and regularly update training material
• Evaluate and monitor the quality and effectiveness of the training program
• Stay informed of the constant changes and improvements in the products and develop and execute plans to create and maintain training and help materials
• Liaise with sales, operations and product management departments to ensure consistent messaging to various audiences
• Works with various levels of personnel and business units/technical areas to conduct needs assessments to ensure training needs are met
• Manage the training schedule and training records
• Create end user training assessments and incorporate feedback into modifications of future training, as appropriate
• Assist with the development of non-related training materials, as needed
• Serves as a proactive customer service & quality ambassador of Capricorn Digital Limited by representing the organization in a positive, professional manner to support the Brand Promise

Experience

• Minimum Bachelor’s degree from a recognised institution
• 4-6 years of training experience including on-line training development.
• Retail training with Supervisory/management experience preferred.

Qualifications

• Excellent presentation skills and the ability to convey technical concepts to non-technical audiences
• Retail/store management background
• Understanding of Adult Learning principles
• Excellent verbal & written communication skills all audiences
• Understanding of Instructional Design
• Facilitation skills in multiple settings to include classroom, one-on-one, and in stores
• Excellent organizational and task management skills
• The ability to work independently with minimal supervision
• The ability to build and maintain effective working relationships
• Extensive experience of training in Microsoft Word, Outlook, Excel and PowerPoint software programs
• Multi-media training platform experience
• Ability to work well with HR team members & participation in projects outside of the position description

Remuneration

• Monthly gross of NGN150k to NGN 200k.

Application Closing Date
31st January, 2017.

How to Apply
Interested and qualified candidates should send their CV;s and Cover Letters to: [email protected] with the position title as the subject.