Lead Crew at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger, Aero is focused on bringing customers world class aviation services with affordable fares, quality on-board services, good customer relations with effective online services and operational competence. Aero pride itself in its punctuality and safety record. Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.

Want to be part of a world-class organization? Here's your opportunity to take your career to new heights.

Job Title: Lead Crew

Reports To: Purser
Function: Flight Operations
Sub Function: Customer Service
Location: Lagos
Ref Code: ACN/FO/LC/0313

Purpose Statement:
To ensure passenger safety and comfort on board the aircraft and to provide same with the highest degree of service and customer care in line with the company’s brand, service and people values.

Key Accountabilities

• Deliver excellent Customer Service in line with the Company approved Service flow.
• Supervise the Cabin Crew on board
• Knowledge of Service Etiquette encompassed within cabin service manual.
• Maintain outstanding personal behaviour at base and down route: “Ambassador of the aero Brand and Values”
• Attend and successfully complete pre-flight briefings chaired by Onboard Manager.
• Ensure flight safety regulations are carried out throughout the flight in accordance with SEP manual, NCAA and Jar-Ops procedures.
• Throughout employment, remain fully conversant with SEP procedures and successfully complete annual recurrent training. Copied from: hotnigerianjobs.com

Knowledge, Skills and Experience:

• This position requires a graduate with HND or good University degree, NCAA approved Cabin Crew Licence.
• Must have at least one year customer service experience, and completed NYSC.
• The preferred candidate should be between the ages of 19 – 30 years, minimum height of 5’ 5” – max 6’ ft, with a good command of the English language while a good understanding of the French language is an asset. Our preference will be a candidate that is articulate and confident, able to do basic Maths (currency conversion etc), Computer literate with good communications and effective time management skills. Copied from: hotnigerianjobs.com
• Should possess qualities of diplomacy, flexibility and innovation.

The following skills are essential:

• Analytical ability
• Excellent Customer Service Skills
• Proven supervisory skills by way of experience
• Creative thinking and problem solving
• A confident swimmer

Application Closing Date
29th March, 2013
 
Method of Application
Interested applicants who meet the above criteria should apply with a covering letter explaining why they believe they should be a part of a winning team.

Please attach a recent full length colour photograph of yourself, an updated curriculum vitae with copies of relevant certificates and submit at any of the following location(s):

Aero Contractors office,
Head office, Old Airport wing Lagos.

All applications should be submitted on or before 29th March, 2013 within working hours (8.00am – 5.00pm daily).

Electronic copies of all documents required can be sent via email with the subject "Cabin Crew - ACN/FO/LC/0313" to: [email protected]

Please note that only short listed applicants will be contacted.
 
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