Shop Manager, Experience Centre at Etisalat Nigeria

Posted on Mon 08th Apr, 2013 - hotnigerianjobs.com --- (1 comments)

Established in the UAE in 1976, Etisalat has over 35 years of its experience, pioneered into various innovative technologies in emerging markets and extended the reach of millions of subscribers globally.

We are recruiting for the position below

Job Position: Shop Manager

Location: Asaba, Nigeria

Description

Ensure the effective and efficient operations of assigned Experience Centre.

Responsibilities

Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
Ensure compliance with all health, safety, security and emergency policies and procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales.

Qualifications and Skills

Minimum of a First degree or equivalent in any discipline.
3 and 5 years directly relevant post-NYSC work experience, preferably in a service environment.

Application Closing Date
22nd April, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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Comments (1)

No. 1

Posted on Fri 12th Apr, 2013 09:17:36 GMT by Ekwem Daniel Chijioke

I studied computer science in Abia State Polytechnic. And i have worked as a system analyst and instructor at Andibem Integrated System. #1 Nwodo str. Abakaliki, Ebonyi State. I will like to offer your reputable company my service.

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