Graduate Customer Service Officers Recruitment at United Bank for Africa Plc (UBA) - Edo, Ekiti, Ogun, Ondo, Osun, Oyo

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Reference No: HRWEST123C001
Locations: Benin City-Edo;  Ado Ekiti- Ekiti; Abeokuta South-Ogun;  Akure South-Ondo; Osogbo - Osun; Ibadan South-West - Oyo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment
Slot: 6
    
Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter.

Customer Service Ambassador:

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Requirements    
Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27years and below.

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage).

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition.

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills.

Application Closing Date
31st May, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online