Head, Change Services at Stanbic IBTC Bank

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Head, Change Services professional, who will help guide our work to fulfill our ambitious growth strategy

We are recruiting to fill the above position of:

Job Title: Head, Change Services

Job ID: 11940
Location: Nigeria

Position Description
The Head, Change Services will be expected to:

Accountable for providing Project Leadership and coordination for Process Improvement Projects in Stanbic IBTC.

• Provides Strategic Advisory & Internal consulting capability– Input into organisational designs, departmental strategies, Special Ad-hoc Process Assessments.
• To define process landscapes, assist in creation of measures of process performance, graphical and statistical data analysis, process analysis and engineering, process improvement, implementation and control.
• Participates in and drives process Improvement activities for identified improvements.

Key Result Areas
The incumbent shall be accountability to perform the work that pertains to the following:

Process Framework

• Establish & own the Process definition framework, defining organisational standards for the creation, documentation, implementation, improvement and maintenance of processes within Stanbic IBTC.
• Ensure the associated Policy and Procedures are produced, communicated and implemented.
• Participate in strategic initiatives and planning.
• Own and drive strategic initiatives within Process Management for Group Service Delivery.

Process Governance

• Developing a Strategy and Plan for Process Governance.
• Identify and prioritise opportunities for Process Improvement.
• Define the framework for the definition and documentation of processes, including standards, taxonomies etc.
• Implement and maintain a recognised improvement methodology (eg.Six Sigma DMAIC).
• Develop a process modelling and quality assurance capability.
• Conduct specialised projects - Process Assessments, Value Analysis and Activity-Based Analysis.
• Evaluate the processes after implementation and facilitate necessary improvements to ensure the processes remain aligned to the business requirements.

Process Compliance

• Review & measure process adherence to defined Stanbic IBTC processes.

Process Improvement

• Assess and monitor the efficiency and effectiveness of processes and refine as necessary.
• Drive cost effectiveness through Process Improvement.
• Use industry best practice for reference when improving and tailoring the organisation's processes.
• People Management & Leadership

Provide leadership to the Process team.

• People Management:
  • Build relationships with team members.
  • Agree Key Result Areas with staff.
  • Check and monitor the well-being of staff.
  • Keep communication lines open.
  • Communicate all appropriate information timeously.
  • Hold Performance feedback and reviews regularly.
  • Establish a succession plan for the process team.
  • Identify and grow talent.
  • Actively mentor less experienced staff.
  • Customer Satisfaction.
• Build and manage key relationships between the Process Team, broader Operations team and Business Units.

Required Skills and Qualifications
Qualifications

• Applicable degree.
• Six Sigma Belt or other recognised process qualification.

Experience

• More than five years experience in cross-functional process improvement
• Solid understanding of the business of Banking.
• Experience in the Banking industry is preferred.
• Minimum of 15 years experience of which 5 years should be in process improvement and project management.

Required Competencies
Skills and Competencies

• Attention to detail and ability to assimilate, appraise and extract information quickly.
• Problem solving skills .
• Strong analytical and conceptual skills.
• Strong interpersonal skills.
• Ability to work well on cross-functional project teams and foster team commitment to tasks.
• Ability to deal with a high degree of ambiguity.
• Strong execution and follow through.
• Initiating action and decisiveness.
• Ability to effectively relate to a diverse staff base.
• Effective networking and ability to use network to assist in overcoming setbacks.
• Persuading and influencing.
• Ability to adapt and respond to change.
• Cope with pressures and setbacks.
• Ability to apply expertise and technology.

Application Closing Date
15th August, 2013

Method of Application
Interested and qualified candidates should
Click here to apply online