Team Lead, Customer Success at Reliance HMO

Reliance HMO is a technology driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Success

Location: Lagos

Job Description
What is the role?
We’re currently seeking a Team Lead with the passion and skills to drive our passion for fanatical customer service. The ideal candidate will:

• Develop a customer success strategy and execution playbook for both retail and corporate clients, including relationship management for larger corporate clients
• Lead and train members of the customer success team towards executing goals and metrics

Who we're looking for
The ideal candidate will have the following skills and qualifications:

• Minimum of 6 years post NYSC experience in a customer support role with at least 3 years in a supervisory role
• Experience in managing call center metrics and operations including agent performance monitoring, customer satisfaction monitoring, call flow monitoring, agent staffing and shift scheduling
• Additional experience in relationship management would be an added advantage
• Deep experience with telephone, email and chat etiquette required
• Ability to develop a curriculum for and execute relevant customer success and product training
• Ability to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology e.g. email, chat, teleconferencing
• Ability to think strategically and creatively while being able to execute with attention to detail
• Empathetic, self directed, self motivated, gritty

Compensation and Benefits
In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits:

• Industry competitive salary and pension
• Unlimited paid vacation (yep, you read that right)
• Flexible work hours
• Health insurance (of course)
• Work related in-kind allowances e.g. mobile phone, airtime
• Gym and spa access
• Optical and dental care

Application Closing Date
31st December, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to do if you're interested:

• Complete the application, tell us about yourself and upload your resume highlighting your education and experience.

Note: We’re proudly an equal opportunity employer, meaning we don’t consider age, gender, tribe, race, religion or sexual orientation in making our hiring decisions.