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Graduate Technical Support Intern (SME) at MainOne Cable Nigeria

Posted on Fri 31st May, 2019 - hotnigerianjobs.com --- (0 comments)


MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Technical Support Intern (SME)

Location
: Lagos
Department: Commercial
Job Type: Contract

Responsibilities
The Technical Support Intern will be responsible for the following functions:
  • Configure, test and provision customers on CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests/opportunities captured from MainOne website.
  • Run weekly reports on incidents - opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.
  • Liaise with vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to providing lasting solution.
  • Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
  • BSc/HND in a relevant study.
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA will be an advantage.
  • Previous experience in a similar position is an added advantage.
  • Years of Experience: 1-2 years
Demand on the Job:
  • Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
  • May be required to stay after office hours.
  • Job requires a lot of patience, and exemplary communication skills.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

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