Team Lead, Customer Service at Farmsactions Limited

Posted on Thu 11th Jul, 2019 - hotnigerianjobs.com --- (0 comments)

Farmsactions Limited is an agricultural and agro-allied company based in Nigeria.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Service

Location: Lagos

Job Description

He / She will head our customer service department and is responsible for ensuring the company delivers the highest level of customer service possible at all time.
To excel in this role you should be driven and passionate self-starter.

Responsibilities

Interact with customers that contact the organization via the online chat or service phone line.
Onboard buyers and sellers via strategic telemarketing initiatives.
Analyze statistics or other data to determine the level of customer service engagement and online buyer’s procurement trend.
Investigate and solve customer problems that have been passed to customer service.
Proactively contribute to product development, digital marketing content and operational improvements based on customer insights and feedback.
Research competitors and market trends to find new opportunities and remain competitive on service delivery and pricing.
Attend conferences, meetings, and industry events to network and promote the organization.
Responsible for customer data and knowledge management.

Requirements

OND/HND/ BSc degree in Business, Sales, Marketing or related field.
Startup experience and IQMS knowledge is an advantage.
Proven track record in meeting or surpassing performance target.
Excellent verbal, written communication and decision making skills
Excellent organizational skills and outstanding attention to detail
Ability to thrive in a fast paced environment, multi-task, perform well under pressure and effectively manage competing and/or changing priorities.
Not older than 30years.

Application Closing Date
30th July, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to: recruitment@myfarmstack.com with the "Job title" as subject of the email.

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