Product Specialist at Cowrywise

Posted on Tue 16th Jul, 2019 - hotnigerianjobs.com --- (0 comments)

Cowrywise is a fintech company democratizing access to premium financial services by making these services available to the mass market cheaply.

We are currently recruiting to fill the position below:

Job Title: Product Specialist

Location: Ikeja, Lagos
Job Type: Full Time

About the Product Specialist Position

Our Product Specialists acts as a connection, providing product/services information and resolving developing problems that our customers might face with precision and competence.
They are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Product Specialist can gather it for us. Problem-solving also comes naturally to them. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction for Cowrywise.

Product Specialist Responsibilities

Always deliver exceptional customer service
Handle high amounts of incoming calls
Continuously expand knowledge of our product
Provide customers with the best product fit for them
Demonstrate product functionality accurately
Follow up with potential customers to see if you can be of further help
Work cooperatively with the product team to improve and build new product features
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Seek self-improvement

Product Specialist Requirements

Customer support experience or experience in clients' relations
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Bachelor's Degree

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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