Guest Service Agents at a 3-star Boutique Hotel - Legend Hospitality Managers Limited

Legend Hospitality Managers Limited - Our client, a 3-star boutique hotel in Ado-Ekiti metropolis of Ekiti State having quick-service restaurant as its major business unit, 25 tastefully-furnished rooms, all necessary facilities for accommodation services, banquet/event services, indoor/outdoor catering services and leisure services, is recruiting qualified candidates to fill the position below:

Job Title: Guest Service Agent

Location: Ekiti

Job Description

• Guest Service Agents serve on the Front Office team, to provide services for guests to contribute to an overall exceptional experience from check-in through check-out.

Responsibilities

• Engage each guest as a unique individual and listen attentively to their requests
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person
• Mix ingredients to prepare cocktails
• Anticipate and address guest’s service needs
• Promote a safe working environment
• Comply with hotel’s policies, procedures and Code of Ethics
• Perform any additional tasks which are assigned by management

Requirements

• Minimum of two years experience in a guest service role
• Exceptional interpersonal skills
• Excellent communication, guest service and time management skills
• Able to organize, plan ahead and manage workload
• A team player and a self-starter, yet able to work independently within hotel’s standards
• Knowledge of the hotel industry
• Excellent computer skills, specifically Microsoft Office and the use of the internet
• Applicants should reside around Iworoko, Ado-Ekiti.

Application Closing Date
15th August, 2019.

Method of Application
Interested and qualified candidates should send their CV to: legendhotelado@gmail.com using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.