Complaint and Feedback Mechanism Assistant at INTERSOS Nigeria (2 Openings)

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

We are recruiting to fill the position below:

Job Title: Complaint and Feedback Mechanism Assistant

Locations: Mobbar LGA, Magumeri LGA
Starting date 1st November 2019
Reporting to: Protection officer

General Purpose of the Position

• Ensuring Protection Mainstreaming and Protect Monitoring in the Food Security project

Main Responsibilities and Tasks

• Ensure complaints are received and handled following organizational guidelines.
• Assist in conducting of individual interviews and beneficiary’s assessment
• Support the collection of information/data about all needs and concerns of the targeted population.
• Support in ensuring all committee and messages related to project are gender / protection sensitive.
• Support in ensuring complaints is properly managed (either individual or group); recorded, treated and appropriate feedback is accorded to the complainant maintaining strict protocols for confidentiality and consent.
• Act as focal point for the identification and referral of Extremely Vulnerable Individuals and People with Specific protection Needs for adequate assistance according to INTERSOS pre-defined criteria.
• Support in conducting follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide feedback on the assistance received.
• Support in contributing to the establishment and maintenance of a referral pathway, respectful of the confidentiality principle and international SOPs.
• Support in preparing and timely submitting activity plans and daily, weekly and monthly reports to supervisor.
• Provide constant feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.
• Other delegated responsibilities

Position Requirements
Education:

• Tertiary level of Education in Social Science or related field “desirable”

Professional experience:

• Minimum of 1 year in humanitarian work “desirable”
• Documented result related to responsibilities

Professional requirements:

• Good speaking, writing and reading skills

Languages:

• English, Hausa, Kanuri

Personal requirements:

• Hardworking, discipline and trustworthy “desirable”

Application Closing Date
25th October, 2019; (Time - 4:00PM)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Females are strongly encouraged to apply
• Candidates complete the form above and attach their CV with the following format “Surname_Position you applied for”.
• Please note that ONLY applicants whose competencies meet the requirement of the position will be contacted.
• Please note that INTERSOS do not ask for any form of payment at any stage of recruitment.