Customer Service Officer at OTP Internet Technology (9 Credit)

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

• Ensuring customer queries are answered to their satisfaction.
• Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Using computerised systems to access the details of customers.
• Handling customer complaints or handing them over to a supervisor.
• Manage large amounts of incoming calls and live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Meet personal / customer service team targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Resolve customer complaints via phone, email, or social media
• Use telephones to reach out to customers and verify account information.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Job Specifications

• Minimum of B.Sc / HND in related field
• Minimum of 1 year of experience in similar role
• Experience with a CRM tool.
• Tech-savvy with working knowledge of Microsoft packages
• Goal oriented so as to meet daily targets
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays when required.

Application Closing Date
30th January, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the "Job Title" as subject of your mail.