Front Desk Officer at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja
Reporting Line: Team Lead, Client Services

Job Description

• Responsible for physical touchpoint maintenance to aid enjoyable client experience;
  • Receive all clients at the office with warmth and offer refreshments.
  • Front office ambience- smell, look and feel.
  • Meeting room ambience- smell, look and feel.
  • Board room- smell, look and feel.
• Front Office responsibilities:
  • Receive letters & packages at the Front Office and distribute as appropriate.
  • Package outgoing mails, secure outgoing parcels, etc.
• Responsible for keeping client relations records;
  • Physical filing and proper storage of all client documents.
  • Scanning, upload, soft filing / storage of all client documents.
  • Update client information as the need arises and during bi-annual client profile update exercise.
  • Receipt and dispatch of all incoming and outgoing mails. Maintenance and daily update of incoming and outgoing mails registers (hard & soft copies). Appropriate filing of same on shared folder.
  • Package & dispatch proposals and keep record of same.
• Client engagement & satisfaction;
  • Receive / answer all incoming calls and make outbound calls when necessary.
  • Prompt reply of all incoming mails / enquiry & complaints. Transfer / escalate to other units if necessary.
  • Respond to messages / enquiries on chat platform.
  • Proactive resolution of client challenges / complaints and prompt escalation where necessary.
  • Weekly preparation & notification of client birthdays & NorrenAnniversaries to responsible staff / account officers. Prepare & provide gifts for landmark birthdays.
  • Package and dispatch embassy cover letters, congratulatory / ceremonial / condolence letters to clients / prospects.
• Investment Mobilization:
  • Assist in telemarketing / sales & marketing of the company’s products & services to prospects.
  • Generate sales leads from prospect enquiries.
  • Inform clients of special investment opportunities as these arise.
• Other responsibilities as may be assigned by Supervisor.

Job Specification

• Bachelor's Degree holder with 2.1 in any Science, Social Science, Finance related discipline
• Previous experience in a similar role will be an advantage

Job Competencies (a job analysis will be conducted to determine what skills an employee needs to be successful on the role):

• Working knowledge of Microsoft Office applications such as - Ms Word, Excel & Powerpoint
• Soft skills such as- initiative utilization, people / interpersonal relations, time management, multi-tasking, emotional intelligence to empathize, handle complaints and proffer prompt solutions.
• Excellent record keeping.

Application Closing Date
30th January, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and preferred Location as the subject of the email.