Head, Operations / Customer Service at a Start-up Microfinance Bank - Corporate Headhunters Limited

Corporate Headhunters Limited - Our client, a start-up Microfinance Bank located in Ekiti State is seeking to recruiting suitably qualified candidate to fill the position below:

Job Title: Head, Operations / Customer Service

Location: Ekiti

Job Responsibilities

• General supervision of branch operations
• Vault Custodian
• Continuous enhancement of the quality of customer service
• Ensure that operations staffs are abreast of relevant regulatory circulars and industry knowledge through continuous training.
• Ensure professionalism, efficiency and courtesy to customers at the branch Office.
• Authorization of all processed transactions in operations
• Authorization of all processed transactions
• Providing daily, weekly and monthly proofs on all various internal accounts in the branch
• Processing of Western Union transactions for customers
• Issuance and processing of value cards for customers
• Reconciliation of all entries outstanding on branch database
• Processing of incoming and outgoing clearing cheques
• Processing of incoming and outgoing returned cheques
• Ensuring routine reconciliation of the company’s accounts
• Preparation of Management Accounts and Reports
• Preparation of Financial Reports and CBN / NDIC Returns
• Budgeting and Budgetary Control
• Tax management
• Management of the Company’s Insurance policies
• Monitoring the economy and financial environment for peer comparison and changes that could affect the business
• Thinking ahead of regulatory policy changes and being abreast of any change
• Supervising the general strategy objective of the company and various departments and reporting on performance
• Ensuring the measurement and improvement of processes as documented
• General administration of the Accounts
• Performing other duties as assigned by management

Qualification & Experiences

• HND / B.Sc in Accounting, Finance or relevant field; MSc / MBA is a plus.
• ICAN and ACCA qualification are relevant but not necessary.
• Evidence of completion / exemption of / from NYSC
• MCP certification is mandatory.
• 6+ years relevant experience
• Must be resident or ready to relocate to Ekiti State

Skills:

• Deep understanding of Microfinance policies and procedures
• Demonstrated ability to achieve set targets and deliver on the job
• Problem-solving skills
• Strong leadership, supervisory and people management skills
• Strong relationship with Management
• Excellent communication (written and oral), interpersonal and negotiation skills
• Ability to demonstrate commitment to ethical standards and a high level of integrity
• Strategic thinking and strong analytical skill
• Result orientation, tenacity and commitment to provision of superior service
• Sound Presentation skill
• A good leader
• Analytical and good knowledge of Microsoft word, excel and power point
• Good interpersonal skills
• High level of independence, objectivity, initiative and commitment

Application Closing Date
Friday, 3rd April, 2020.