ICT Assistant at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position of:

Job Title: ICT Assistant

Location: Maiduguri, Borno
Starting date: As Soon As Possible
Direct Line Manager: ICT Officer

Objective 1
Server, Energy and Network Management:

Tasks & Responsibilities

• Shall support the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for Damaturu office.
• Shall archive and keep in safe location all old files on the server and some relevant users’ data
• Shall support the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
• Shall be Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources

Objective 2
Radio, CCTV and Trader / ODK Devices Management:

Tasks & Responsibilities

• Shall support the ICT officer to ensure smooth operation of all HF/VHF radios for the base
• Shall with the ICT Officer provide technical advice on CCTV operations to the base security manager whenever the needs arise
• Supports the M&E team to ensure effective use/function of the ODK phones, cash transfer and traders’ devices.
• Shall support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices and traders’ devices are attended to within the shortest possible time.

Objective 3
Data Security and Software Management:

Tasks & Responsibilities

• Shall carry out weekly data backup followup for Damaturu office and ensure that backup is done for all the sub-bases at regular times
• Shall ensure that recommended anti-virus is installed on all the computers in the base and regularly updated
• Shall in collaboration with the ICT Officer ensure that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well ventilated locations

Objective 4
Equipment Management:

Tasks & Responsibilities

• Shall ensure that all staff have required equipment for the delivery of their roles
• Manages the base equipment list by regularly updating the list with new equipment
• Ensures that all users complete Equipment Temporary Allocation Form and well documented
• Makes sure that all new equipment labels are checked and allocated appropriately
• Ensures that all equipment assigned to leavers are returned and equipment list updated accordingly

Objective 5
Communication Service and Subscription Management:

Tasks & Responsibilities

• Shall ensure stability of internet service for the base and the sub-base and when necessary provide internet service for individual staff who may not be within the office location for official reasons at some point.
• Shall continuously monitor the performance of all internet service and effective use of the internet bandwidth for Monguno and Damasak.
• Shall query any individual for abuse of any of the communication means (Internet, GSM, Thuraya and Radio) and report same to the ICT Officer for consistent abuse.

Internal & External Relationship

Internal:

• Logistics Manager: hierarchical relationship – technical support – exchange of information, collaboration on planning and all base matters
• ICT Manager: Technical support
• ICT Officer: Direct Line Manager
• Logistics Officer: Collaboration on daily tasks
• Others Programme Managers: Exchange of information and coordination (integrated approach)

External:

• Local governmental and non-governmental partners: exchange of information, coordination,
• Local suppliers: exchange of information, coordination, influence on choice of technical options
• Local representatives of international aid organisations: exchange of information

Qualifications

• Bachelor’s degree / Higher National Diploma in Information Technology/ Engineering; Telecommunications, Computer Science or related courses.

Skills & Experience:
Essential:

• Minimum 1 year experience in the ICT sector.
• Professional IT certificates such as MCP, MCSA, MCSE, CISCO are preferable.
• Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
• Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)
• Fluency in English
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently
• Capacity for analysis, synthesis and reporting of large amounts of information
• Willingness to travel to field sites

Preferred:

• Previous experience working for NGOs an asset, particularly international and/or health related NGOs
• Fluency in one or more National/regional languages an asset.

Application Closing Date
28th February, 2020.